Client-Facing Technical Support Engineer

Streamax Mena; Riyadh; On-site; SAR 167,400 - 223,200; Full time

Job summary

Streamax Mena in Riyadh is looking for a Technical Support Engineer to provide expert technical assistance to clients. You will troubleshoot and resolve issues related to products and services, acting as the primary point of contact for clients.

The ideal candidate will have over 3 years of experience in technical support, strong problem-solving abilities, and proficiency with various databases and cloud services. This role involves working closely with clients to ensure effective solutions are delivered.

Qualifications

• 3+ years of experience in technical support.
• Proficiency in troubleshooting hardware/software issues and network configurations.
• Experience with databases and cloud services.

Responsibilities

• Provide advanced troubleshooting and support to customers.
• Act as the primary point of contact for technical inquiries.
• Assist with product setup, installation, and configuration.

Skills

Troubleshooting hardware/software issues

Strong communication skills

Experience with CRM software

Knowledge of networking protocols

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

MySQL

SQL Server

MongoDB

AWS

Azure

Google Cloud

Salesforce

TeamViewer

Remote Desktop

Job description

Streamax Mena in Riyadh is looking for a Technical Support Engineer to provide expert technical assistance to clients. You will troubleshoot and resolve issues related to products and services, acting as the primary point of contact for clients.

The ideal candidate will have over 3 years of experience in technical support, strong problem-solving abilities, and proficiency with various databases and cloud services. This role involves working closely with clients to ensure effective solutions are delivered.