Client Advisor

Fendi; Jeddah; On-site; SAR 78,000 - 123,000; Full time

Job summary

Fendi is seeking a Store Ambassador to provide an elevated and luxurious customer journey for every client through Brand DNA Discovery, building loyalty and recruiting new clients to achieve and exceed individual and store sales goals.

You will lead individual sales, engage in upselling across product categories, ensure service excellence, nurture the Fendi client base with CRM tools, and support store operations using the retail IT system.

Qualifications

• 2+ years of experience in fashion/luxury sales.
• Bachelor’s degree preferred.
• Passion for retail and fashion trends.
• Excellent communication, self-reliant, friendly and patient.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Provide outstanding service in compliance with guidelines.
• Strengthen customer relations and nurture the Fendi client base using CRM tools.
• Manage customer service quality to meet expectations with professionalism.
• Operate the retail IT system for stock transfers, payments, inquiries and data input.
• Support store operations activities.

Skills

Luxury sales

Communication

English fluency

Organization

CRM familiarity

Customer service

Education

Bachelor’s degree or equivalent

Job description

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.