Client Advisor

Fendi; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Fendi in Saudi Arabia is seeking a dedicated Store Ambassador to deliver a premium, luxury customer journey and build loyalty through Brand DNA Discovery. You will lead tailored sales, engage in upselling across all categories, and maintain excellent client relationships.

Ideal candidates have 2+ years in fashion/luxury sales, a bachelor’s degree or equivalent preferred, and strong English communication. The role emphasizes professionalism, organization, and a customer-centric approach.

Qualifications

• 2+ years’ experience in fashion/luxury sales.
• Bachelor’s Degree or equivalent preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly and patient.
• Organization, professionalism, self-confidence.
• Fluent English, additional languages will be a plus.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Provide outstanding service to clients in line with company guidelines.
• Strengthen customer relations and nurture loyalty base using CRM tools.
• Manage customer service quality to meet expectations with professionalism and human touch.
• Operate the retail IT system for stock transfers, payments, inquiries and customer data entry.
• Support store operations activities.

Skills

Luxury fashion sales

Education

Bachelor's degree or equivalent

Job description

Position

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.