Client Advisor

Fendi; Riyadh; Presencial; SAR 89.000 - 167.000; Jornada completa

Descripción de la vacante

Fendi in Riyadh is seeking an Ambassador to deliver an elevated, luxurious customer journey and build brand loyalty. You will drive personal sales, engage in upselling and cross-selling across all product categories, and ensure service aligns with brand guidelines.

Fluent English is required with a passion for fashion trends. Candidates should have 2+ years in luxury sales and a bachelor’s degree or equivalent, with strong communication skills and a professional, patient demeanor.

Formación

• 2+ years’ experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent is preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly and patient.

Responsabilidades

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base with CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Conocimientos

2+ years’ experience

Excellent communication

Fluent English

Passion for retail

Educación

Bachelor’s Degree or equivalent

Descripción del empleo

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.