Resident Engineer

Canon Emirates; Saudi Arabia; On-site; SAR 90,000 - 130,000; Full time

Job summary

Canon Emirates in Saudi Arabia seeks an experienced service specialist to provide first-line troubleshooting and support for a broad portfolio of Canon products. You will optimize repairs, report on labor and parts usage, and follow standardized service coding to ensure quality and consistency across the network.

Responsibilities include identifying opportunities for process improvement, training super-users, and liaising with account managers to align service delivery with Canon's business

Qualifications

• University degree or diploma in electronics, mechanics or software.
• Experience in the service industry.
• Knowledge of health and safety guidelines.
• Strong fault-finding skills and technical aptitude.
• Excellent customer handling and communication.
• Ability to instruct customers; professional presentation.

Responsibilities

• Provide first line troubleshooting and fault analysis for Canon products.
• Achieve high first-time fix rate and minimize recalls.
• Report labor and parts usage using CAESAR.
• Follow Canon European Service Admin Coding structure.
• Optimize stock inventory and balance returns for RTF visits.
• Signal commercial opportunities to sales and Marketing via Onsite-Insight.
• Contribute to team development and service performance.
• Understand customer requirements to support Canon's Solution Business Strategy.
• Liaise with account managers on customer issues.
• Identify super-users and train on Canon products and drivers.
• Seek opportunities to develop other areas of the client’s business and liaise with the account manager.

Skills

Fault-finding skills

Customer handling

Communication skills

Teamwork

Commercial acumen

Customer instruction

Business acumen

Education

Degree or Diploma in electronics, mechanics or software

Job description

Key Responsibilities

• To provide first line trouble shooting root cause of problems on the vast majority of standalone and connected Products within their portfolio
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts
• Report about labor and parts investment counter-reading by using CAESAR
• Canon European Service Admin Coding coding structure
• Optimize the stock inventory and rotation and balance this against return to fit RTF visits
• Signal commercial opportunities to the sales and Marketing department by using Onsite-Insight
• Make contributions to the ongoing development of the team and overall service performance
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy
• Liaise and report back to relevant account manager on customer issues
• Identify super-users and provide appropriate training on Canon products installed and software as appropriate including printer drivers and features
• Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly

Qualifications

• University Degree or Diploma (electronics, mechanics and software)
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines
• Demonstrates a high technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills
• Able to give customer instruction
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)