Cigar Lounge Waitress

Kerten Hospitality; Saudi Arabia; On-site; SAR 804,000 - 1,339,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Inclusive environment

Team-oriented culture

Job summary

The House Hotel Dar Tantora, AlUla is seeking a guest‑focused lounge associate to greet guests, guide cigar selections, and deliver beverage service in the cigar lounge of our Earth-built community. You will maintain a welcoming atmosphere, manage the humidor, and ensure high standards of safety and presentation.

Ideal candidates bring hospitality experience, a passion for cigars, and excellent communication skills, with flexibility to work evenings and weekends in a smoking environment.

Qualifications

• Previous experience in a hospitality or customer service role, preferably in a cigar lounge or similar establishment.
• Knowledge of premium cigars, including different brands, varieties, and storage requirements.
• Excellent communication and interpersonal skills.
• Ability to provide personalized service and create memorable experiences for guests.
• Strong attention to detail and a passion for delivering high-quality service.
• Ability to work evenings, weekends, and holidays as needed.
• Must be of legal smoking age and comfortable working in a smoking environment.

Responsibilities

• Greet guests warmly as they enter the lounge and assist them in selecting cigars based on their preferences.
• Provide recommendations and guidance on cigar selections, including flavor profiles, strengths, and pairings with beverages.
• Assist guests with cutting and lighting their cigars, ensuring proper technique and equipment usage.
• Maintain a well-stocked humidor and assist guests in browsing and selecting cigars for purchase.
• Take orders for beverages and food items, delivering them to guests' tables in a timely and attentive manner.
• Prepare and serve drinks, including mocktails, non-alcoholic beverages, according to established recipes and standards.
• Monitor guest satisfaction and respond promptly to any requests or concerns, ensuring a positive experience.
• Maintain cleanliness and organization in the lounge, seating areas, and cigar displays.
• Uphold health and safety standards, including proper handling of cigars and adherence to smoking regulations.
• Collaborate with other staff members to ensure smooth operation of the lounge and exceptional service for our guests.

Skills

Hospitality experience

Cigar knowledge

Communication skills

Interpersonal skills

Attention to detail

Evenings/weekends flexibility

Job description

About Kerten Hospitality

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

The House Hotel Dar Tantora, Alula

About Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

About The Property

Dar Tantora, The House Hotel – An earth-built community in AlUla

Dar Tantora The House Hotel with its labyrinth of tightly packed streets, hundreds of mud-brick buildings, and a colossal watchtower fort, Dar Tantora, The House Hotel, is situated in the heart of AlUla’s Old Town, one of Saudi Arabia's most impressive heritage sites. Meanwhile, Cloud 7 Residence, Dar Tantora The House Hotel’s sister property, offers a serene escape just a short distance away from the bustling city centre. The exclusive community, composed of 30 rooms, 2 F&B outlet, cigar lounge, spa, numerous bespoke retail stores will become the most sought-after earth friendly, low impact sustainable heritage eco sanctuary, where the goal is to create an experience, with workshops and activities that showcase the importance of the destination in history.

About The Role

KEY RESPONSIBILITIES

• Greet guests warmly as they enter the lounge and assist them in selecting cigars based on their preferences.
• Provide recommendations and guidance on cigar selections, including flavor profiles, strengths, and pairings with beverages.
• Assist guests with cutting and lighting their cigars, ensuring proper technique and equipment usage.
• Maintain a well-stocked humidor and assist guests in browsing and selecting cigars for purchase.
• Take orders for beverages and food items, delivering them to guests' tables in a timely and attentive manner.
• Prepare and serve drinks, including mocktails, non-alcoholic beverages, according to established recipes and standards.
• Monitor guest satisfaction and respond promptly to any requests or concerns, ensuring a positive experience.
• Maintain cleanliness and organization in the lounge, seating areas, and cigar displays.
• Uphold health and safety standards, including proper handling of cigars and adherence to smoking regulations.
• Collaborate with other staff members to ensure smooth operation of the lounge and exceptional service for our guests.

Experience & Skills

• Previous experience in a hospitality or customer service role, preferably in a cigar lounge or similar establishment.
• Knowledge of premium cigars, including different brands, varieties, and storage requirements.
• Excellent communication and interpersonal skills.
• Ability to provide personalized service and create memorable experiences for guests.
• Strong attention to detail and a passion for delivering high-quality service.
• Ability to work evenings, weekends, and holidays as needed.
• Must be of legal smoking age and comfortable working in a smoking environment.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.