OPERATIONS MANAGER

kerten hospitality; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Kerten Hospitality, owner of The House Hotel Jeddah, is seeking an experienced operations leader to oversee daily hotel operations, uphold brand standards, and drive guest satisfaction. The role requires strong leadership, deep knowledge of hotel operations, and fluency in English and Arabic.

You will coordinate departments, manage procurement, ensure safety, and mentor a high-performing team to deliver exceptional service.

Qualifications

• Experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Good understanding of hotel operations and service standards.
• Knowledge of health, safety, and regulatory requirements.
• Fluent in English and Arabic.

Responsibilities

• Oversee daily hotel operations and ensure service quality aligned with brand standards.
• Manage operational departments to ensure efficiency and guest satisfaction.
• Monitor inventory, procurement, and vendor relationships to control costs.
• Ensure compliance with health, safety, and cleanliness standards.
• Coordinate maintenance and facility operations to ensure safety and functionality.
• Drive operational performance and identify opportunities to improve efficiency and guest satisfaction.
• Support revenue growth through effective operational planning and execution.
• Lead, train, and develop team members, fostering a high-performance culture.
• Manage staff scheduling and ensure adequate coverage across departments.

Skills

Managerial experience

Leadership

Hotel operations

Health & safety

Bilingual English & Arabic

Job description

About Kerten Hospitality

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect international & local travelers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

The House Hotel, Jeddah

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

About The Property

The House Hotel Jeddah King Road is positioned along the energy of the Red Sea coastline, conceived as a contemporary urban escape — where coastal lifestyle meets modern hospitality. With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination.

Location

On Saudi Arabia’s western shore, Jeddah stands as one of the Kingdom’s most dynamic cities — a place where seaside living, culture, and modern life intersect. From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences. Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.

About The Role

Key Responsibilities

• Oversee daily hotel operations, ensuring service quality and alignment with brand standards.
• Manage operational departments to ensure efficiency and a seamless guest experience.
• Monitor inventory, procurement, and vendor relationships to control costs and maintain supply levels.
• Ensure compliance with health, safety, and cleanliness standards.
• Coordinate maintenance and facility operations to ensure functionality and safety.
• Drive operational performance, identifying opportunities to improve efficiency and guest satisfaction.
• Support revenue growth through effective operational planning and execution.
• Lead, train, and develop team members, fostering a positive and high-performance culture.
• Manage staff scheduling and ensure adequate coverage across departments.

Experience & Skills

• Previous experience in a managerial role within the hospitality industry.
• Strong leadership and team‑management skills.
• Good understanding of hotel operations and service standards.
• Strong organisational and problem‑solving abilities.
• Knowledge of health, safety, and regulatory requirements.
• Good communication and interpersonal skills.
• Proficiency in hotel systems and Microsoft Office is an advantage.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Fluent in English and Arabic.

Joining Our Team

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality