Chief Concierge

IHG Hotels & Resorts; Umluj; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading hospitality company is seeking a Chief Concierge in Umluj, Saudi Arabia. You will lead a team dedicated to providing exceptional guest experiences by coordinating needs, creating unique offerings, and maintaining high standards in service. Ideal candidates will have a passion for guest service, strong leadership skills, and luxury brand experience. This role offers competitive salary and benefits, and a chance to be part of an inclusive team culture.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• In-depth knowledge of local areas for guest services.
• Experience in leading small teams with luxury standards.
• Membership in Les Clefs d’Or International is advantageous.

Responsibilities

• Lead coordination of guest needs and inquiries.
• Create unique guest experiences tailored to demographics.
• Communicate city happenings to hotel colleagues.
• Manage team roster and labour costs.

Skills

Guest service passion

Team leadership

Superior communication skills

Attention to detail

Personal presentation

Quality commitment

Concierge experience

Job description

Overview

About Us
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes, set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands. The hotel offers sweeping ocean views and a discreet barefoot luxury immersed in nature experience. Each of the resort’s 210 sea-facing rooms provides immediate beach access. The resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups. The stay aims to take guests to places they’d never expect.

Chief Concierge
Are you perceptive, proactive, meticulous, knowledgeable, refined & personable? These are some of the luxury service behaviours we are looking for. Reporting to the Director Of Rooms, the Chief Concierge will lead a concierge team to ensure a memorable guest experience aligned with our Luxury Fundamentals service style.

Responsibilities

• Leading the co-ordination of any guests\' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.
• Creation of new & unique guest experiences fitting our various guest demographics (e.g.: experiences that can’t necessarily be found by everyone on Google).
• Being knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide memorable guest experiences and Colleague upskilling.
• Effectively communicating to all hotel Colleagues the city happenings, in particular special events.
• Working in strong collaboration with the Front Office Manager, Duty Managers and all other leaders across the hotel.
• Establish and manage the team roster and labour costs in accordance with business needs and ensure the department is manned accordingly.
• Continually improve the capability and competency of team members through systematic training and coaching.
• Drive success across a number of key performance metrics through leading, developing, inspiring and motivating the team.

What we need from you

• With a passion for guest service, you will have an in-depth and current knowledge of the Perth CBD and surrounding areas
• Experience engaging and leading a small team
• Superior communication skills and exceptional attention to detail
• High standard of personal presentation fitting of a luxury brand
• Ongoing and proven commitment to quality and providing a truly unique experience to guests
• Considerable experience as a Concierge or a similar position within a luxury hotel brand is desirable
• Membership in Les Clefs d’Or International is advantageous
• The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family. Don’t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.