Automated Operations Engineer

Ericsson; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ericsson is seeking an Automated Operations Engineer to join our Managed Services team in Riyadh. This role provides 24/7 surveillance across services and infrastructure, focusing on availability, performance, and automated operations. It requires coordination with Field Operations for onsite maintenance and rapid fault resolution.

Ideal candidates hold a BSc in Telecommunications or Computer Science and have 0–2 years in telecom. English fluency is essential to succeed in a global environment.

Qualifications

• Bachelor degree in Telecommunications or Computer Science.
• 0–2 years in the telecom industry.
• Telecom/IP certifications are considered an advantage.
• Knowledge of GSM, WCDMA, LTE and telecom service architectures.
• Understanding of KPI frameworks and troubleshooting methodologies.
• Fluency in English.

Responsibilities

• Perform 24/7 monitoring of services, networks, alarms, events and performance indicators.
• Conduct first-level investigation and analysis to identify root causes and anticipate disruptions.
• Supervise automated recovery processes and validate service restoration activities.
• Manage the full incident ticket lifecycle from creation to closure.
• Perform first-level fault management and troubleshooting, escalate to higher levels as needed.
• Coordinate with Field Operations for onsite maintenance and fault resolution.
• Support preventive maintenance and change monitoring within scope.
• Prepare operational and incident reports and performance summaries.

Skills

GSM network knowledge

WCDMA knowledge

LTE knowledge

Analytical thinking

Problem solving

Teamwork and communication

English proficiency

Shift-based monitoring

Education

BSc in Telecommunications

BSc in Computer Science

Tools

Telecom/IP certifications

Job description

Join our TeamAbout this opportunity:At Ericsson, the Automated Operations Engineer is a core part of our Managed Services delivery, operating in line with the Ericsson Operations Engine. This role is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities to ensure customer services remain continuously available and perform within agreed Service Level Agreements (SLAs). The role provides 24/7 surveillance and monitoring across all in-scope services and infrastructure components, with a strong focus on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events.This oppurtunity is open exclusively to Saudi nationals in line with our Saudization initiatives.What you will do:Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.Supervise automated recovery processes and validate service restoration activities.Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.Prepare operational reports, incident reports, and performance summaries.Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.Coordinate with cross-functional teams to ensure service continuity and operational compliance.You will bring:BSc in Telecommunications, Computer Science, or equivalent.0-2 years of experience in the telecom industry.Telecom or IP-related certifications are considered an advantage.Good knowledge of GSM, WCDMA, LTE, and telecom service network architectures.Understanding of service performance indicators, KPI frameworks, degradation analysis, and troubleshooting methodologies.Knowledge of telecom switching principles, transport networks, traffic concepts, and value-added services.Basic understanding of Machine Learning, Artificial Intelligence, automation, and Cloud technologies.Strong analytical and problem-solving capabilities.Excellent teamwork, communication, and cross-functional collaboration skills.Ability to work effectively under pressure in a shift-based operational environment.Proactive, detail-oriented, and results-driven mindset.Commitment to ethics, compliance, and organizational values.Fluency in English.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: Saudi Arabia (SA) || RiyadhReq ID: 792007