CEM Engineer: Drive Customer Experience & Service Quality

Tangent International; Saudi Arabia; On-site; SAR 180,000 - 280,000; Full time

Job summary

TANINT Recruitment is seeking a Customer Experience Management (CEM) Engineer to support a major telecommunications program in Saudi Arabia. This 12-month extendable contract involves operating, maintaining, and optimizing a CEM platform to monitor customer experience across network, service, and business domains while driving improvements in service quality and customer satisfaction.

The role requires strong telecom analytics, data analysis, KPI management, and experience with CEM platforms.

Qualifications

• Bachelor's degree in a relevant engineering or IT field.
• 3–5 years in CEM/SQM or telecom performance management.
• Hands-on experience with Huawei SmartCare.
• Strong knowledge of LTE/5G networks.
• Experience with SQL and DPI technologies.

Responsibilities

• Operate and optimize CEM platforms and dashboards.
• Monitor KPI and service quality across LTE/5G.
• Identify degradations and assess subscriber impact.
• Perform root-cause analysis for CX issues.
• Collaborate with cross-functional telecom teams.
• Prepare reports for operations and management.

Skills

CEM analytics

SQL querying

Root cause analysis

Stakeholder comms

LTE & 5G knowledge

Education

Bachelor’s degree in relevant field

Tools

Huawei SmartCare

Ericsson Expert Analytics

Nokia AVA

Job description

TANINT Recruitment is seeking a Customer Experience Management (CEM) Engineer to support a major telecommunications program in Saudi Arabia. This 12-month extendable contract involves operating, maintaining, and optimizing a CEM platform to monitor customer experience across network, service, and business domains while driving improvements in service quality and customer satisfaction.

The role requires strong telecom analytics, data analysis, KPI management, and experience with CEM platforms.