Regional Customer Support Engineer - RMA & Tech Lead

GE Vernova; Al Khobar; On-site; SAR 180,000 - 300,000; Full time

Job summary

GE Vernova in Saudi Arabia's SABAP region is seeking a Customer Support Engineer to own the end-to-end CS process, engage with clients and provide RMA support. This role reports to the MENAT CS Leader and collaborates with Applications, Quality, Product Management and Operations to raise the Customer Experience Index.

Key duties include owning the RMA process, coordinating with global CS teams, and driving KPI improvements for response times and repairs, while offering advanced technical support

Qualifications

• Bachelor’s degree in Electrical/Electronic Engineering or equivalent with relevant protection/control experience.
• At least 5 years of experience in Product/Control Applications/Engineering or commissioning.
• Exposure to Services/Aftersales activities in KSA/Bahrain/Pakistan is a plus.
• Strong Excel and PowerPoint skills to track projects and communicate status.

Responsibilities

• Own the RMA process in the SABAP cluster.
• Collaborate with SABAP, MENAT and Global Customer Support teams.
• Define streamlined processes and tools to maximize resources and speed up responses.
• Lead KPI improvements for customer requests resolution and product repairs time and quality.
• Provide advanced technical support and act as trusted advisor to customers.
• Promote maintenance service agreements (MSA) in coordination with GA Service PL.

Skills

Risk management

Cross-functional collaboration

Advanced testing skills

English fluency

Excel

PowerPoint

Education

Bachelor Degree in Electrical/Electronic Engineering

Tools

Excel

PowerPoint

Job description

GE Vernova in Saudi Arabia's SABAP region is seeking a Customer Support Engineer to own the end-to-end CS process, engage with clients and provide RMA support. This role reports to the MENAT CS Leader and collaborates with Applications, Quality, Product Management and Operations to raise the Customer Experience Index.

Key duties include owning the RMA process, coordinating with global CS teams, and driving KPI improvements for response times and repairs, while offering advanced technical support