Customer Success & Cloud Ops Engineer (Telecom)

Bright Pattern

Saudi Arabia

On-site

SAR 120,000 - 180,000

Full time

3 days ago

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Job summary

Bright Pattern in Saudi Arabia seeks an experienced technical support engineer to handle incident resolution, client training, and integrations in a multilingual environment. You will work with Linux systems, databases, and cloud services while engaging with international partners and clients.

The role involves on-call rotation, API integrations, and collaboration with cross-functional teams to ensure smooth deployments and optimizations.

Qualifications

Strong knowledge of Linux (CLI, installation, configuration, troubleshooting).
Experience with direct client interaction (including international clients) at levels 2 and 3 support for at least one year.

Responsibilities

Identify, reproduce, and document bugs in the software product.
Define and document requests for improvements to existing functionality.
Process requests from partners and clients (mostly through Zendesk, occasionally via phone).
Conduct Zoom/Teams meetings with clients and partners.
Provide training and examination for partners.
Build complex and interesting scenarios for handling incoming calls and outbound campaigns, chats, and messengers.
Engage in pre-sale activities, kick-off meetings, and project work.
Set up integrations with: MS Dynamics, Teams, Salesforce, ServiceNow, Google TTS/STT, IBM Watson, AWS Lambda, Zendesk, OpenAI, and others.
Participate On-call rotation