CX Account Manager

Panduit; Saudi Arabia; On-site; SAR 224,971 - 299,962; Full time

Job summary

Panduit is seeking a Customer Experience Account Manager in Saudi Arabia. This role is crucial for generating revenue and managing customer service for assigned accounts and territories. You will build and grow business relationships while advocating for customer needs.

Your responsibilities will include direct customer communication, revenue generation, and order management across the Panduit fulfillment chain. The position requires strong interaction with various functional departments to enhance the customer experience.

Responsibilities

• Accountable for generating revenue for assigned accounts.
• Handles day-to-day customer experience interactions.
• Coordinates across departments to resolve customer requests.

Job description

Customer Experience Account Manager 1

Responsible for both revenue and customer service, the role is directly accountable for generating revenue for assigned accounts and territories. Owns revenue opportunities from start to finish and is responsible for building and growing business relationships within their assigned accounts, channels, and/or geographies.

Equally important is handling day‑to‑day customer experience interactions. The CEAM serves as the internal customer advocate for assigned accounts and geography, coordinating across all functional departments to quickly resolve specific customer requests and needs—both stated and implied.

The role provides transparency to customers on their orders and requests and offers pre‑emptive solutions on significant matters impacting the customer experience.

Key Tasks

• Direct customer communication via a variety of channels
• Revenue generation
• Order management across the Panduit fulfillment chain
• Information and exception management

Work Shift: Day
Location: Saudi Arabia