Call center representative

Workato

Medina

On-site

SAR 34,270 - 41,049

Full time

14 days+

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Benefits offered by this job

Medical insurance

Transportation allowance

Annual leave

Job summary

A customer service company in Medina, Saudi Arabia is looking for a Call Center Representative. This full-time role involves handling customer calls, providing information, and ensuring customer satisfaction. Ideal for freshers, candidates should be fluent in English and possess strong communication skills. A competitive salary of $900 monthly is offered along with benefits. Apply with your CV and cover letter.

Qualifications

Fluency in English is essential.
Prior experience in a call center is an asset.
Strong problem-solving abilities and customer-oriented mindset.

Responsibilities

Answer incoming calls and address customer inquiries.
Document all interactions with customers.
Collaborate with team members for issue resolution.

Skills

Fluency in English

Excellent communication skills

Problem-solving abilities

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative (Pakistani/Malayalee)
As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a professional and efficient manner. You will be based in our call center located in Medina, Saudi Arabia and will work with a team of diverse individuals to provide exceptional customer service. This is an ideal position for freshers looking to gain experience in the customer service industry.

Key Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve issues
- Providing accurate information about products or services to customers
- Maintaining a high level of professionalism and customer service at all times
- Documenting all interactions with customers accurately and promptly
- Collaborating with team members to ensure efficient resolution of customer issues
- Meeting or exceeding performance goals set by the company

Requirements:
- Fluency in English is essential for this role
- Proficiency in Urdu or Malayalam is preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and customer-oriented mindset
- Ability to work well under pressure in a fast-paced environment
- Prior experience in a call center or customer service role is an asset but not mandatory

Working Hours:
This is a full-time position with working hours from 9am to 6pm, Sunday through Thursday. Part-time positions may also be available.

Salary:
We offer a competitive salary of 900$ per month, along with benefits such as medical insurance, transportation allowance, and annual leave.

If you are passionate about providing excellent customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. We welcome individuals from all nationalities who meet our requirements. Please submit your CV along with a cover letter explaining why you are the right fit for this role. Only shortlisted candidates will be contacted for an interview.