Call Center Agent

ابتسامه النجوم لطب الاسنان; Riyadh Region; On-site; SAR 45,000 - 78,000; Full time

Job summary

Ibtisamat Al-Nujoom Dental Clinics in Riyadh is seeking a Call Center Agent to handle patient inquiries and book appointments over the phone. You will respond to inquiries, schedule check-ups, and maintain accurate records in the clinic system.

The role requires clear Arabic communication, with English preferred, a courteous phone manner, and the ability to manage high call volumes. You will transfer calls to the appropriate department and ensure a high level of patient service throughout every

Qualifications

• Previous experience in a call center or customer service role, preferably in the medical sector.
• Strong communication skills with a clear voice and polite phone manner.
• Proficiency in computer use and appointment management systems.
• Fluent in Arabic, English proficiency preferred.
• Ability to work under pressure and handle a high volume of calls.

Responsibilities

• Answer patient calls and respond to inquiries
• Book, confirm, and reschedule check-up and treatment appointments
• Record and update patient information in the system
• Contact patients to remind them of their appointments
• Transfer specialized calls to the appropriate department or doctor
• Maintain a high level of customer service on every call

Skills

Communication skills

Phone etiquette

Customer service

Tools

Appointment management systems

Job description

About the Role

Ibtisamat Al-Nujoom Dental Clinics is looking for a Call Center Agent to join the team, handling patient inquiries and appointment bookings over the phone.

Duties and Responsibilities

• Answer patient calls and respond to inquiries

• Book, confirm, and reschedule check-up and treatment appointments

• Record and update patient information in the system

• Contact patients to remind them of their appointments

• Transfer specialized calls to the appropriate department or doctor

• Maintain a high level of customer service on every call

Work Schedule

• 8-hour shifts

• 1 day off per week

Required Qualifications and Experience

• Previous experience in a call center or customer service role, preferably in the medical sector

• Strong communication skills with a clear voice and polite phone manner

• Proficiency in computer use and appointment management systems

• Fluent in Arabic, English proficiency preferred

• Ability to work under pressure and handle a high volume of calls