Brand Training Lead: Multi-Store Retail Excellence

FashionUnited; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

FashionUnited is seeking a Training Delivery professional to conduct in-store training across assigned stores, ensuring consistent brand knowledge and high customer service standards. You will lead onboarding and refresher sessions while aligning training with brand goals and monitoring KPIs.

The role requires a Bachelor’s degree and 2–3 years in retail or brand training, with strong presentation and analytical skills to translate data into action.

Qualifications

• Bachelor’s degree in Business, Retail, or a related field.
• 2–3 years of experience in retail or brand training, preferably in a multi-store setup.
• Strong knowledge of retail operations and customer service best practices.
• Excellent presentation, communication, and interpersonal skills.
• Ability to analyze performance data and translate it into actionable training plans.

Responsibilities

• Conduct regular in-store training sessions across assigned stores to ensure consistent brand knowledge and customer service excellence.
• Facilitate onboarding sessions for new joiners and refresher training for existing staff.
• Ensure all training aligns with brand standards and business goals.
• Monitor store and individual KPIs to identify training needs.
• Customize training interventions to address performance gaps and support store targets.
• Provide feedback and coaching to store teams post-training to reinforce learning.
• Stay updated on product launches and ensure all store staff are well-informed and confident in selling techniques.
• Promote brand culture and ensure teams represent the brand accurately and professionally.
• Identify high-potential store employees and support their development plans.
• Collaborate with store management to track progress and provide developmental feedback.
• Maintain training attendance records and submit regular reports on training impact and progress.
• Share performance insights and training outcomes with Area Managers and Brand Training Manager.

Skills

Retail operations

Customer service

Presentation skills

Interpersonal skills

Data analysis

Education

Bachelor’s degree

Job description

FashionUnited is seeking a Training Delivery professional to conduct in-store training across assigned stores, ensuring consistent brand knowledge and high customer service standards. You will lead onboarding and refresher sessions while aligning training with brand goals and monitoring KPIs.

The role requires a Bachelor’s degree and 2–3 years in retail or brand training, with strong presentation and analytical skills to translate data into action.