Boutique Manager

Nestlé Nespresso SA; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Nestlé Nespresso SA is seeking a Boutique Manager in Jeddah to lead a high-volume luxury boutique. You will drive sales, coach a team, and ensure exceptional customer experiences, while managing inventory, reporting, and operations in a fast-paced environment.

Ideal candidates bring 4+ years in high-volume retail management, strong team-building skills, and a passion for coffee and sustainability. Located in Jeddah, you will oversee staffing, training, and performance coaching within the

Qualifications

• 4+ years of high-volume retail management experience.
• Located in Jeddah.
• Ability to prioritize and manage multiple priorities.
• Strong team-building and coaching skills.
• Effective time management, communication, problem-solving and analytical abilities.
• Passion for coffee and sustainability.
• Experience in the food or coffee space is a plus.

Responsibilities

• Sales and Customer Service: Achieve daily, weekly and monthly sales targets; maximize guest frequency, membership cultivation, and product sales; maintain product knowledge; provide feedback to Boutique Specialists.
• Leadership/Team Management: Motivate and coach the team; implement company programs; delegate responsibilities; review KPIs and develop action plans for improvement.
• Operations: Monitor staffing, recruit/train, forecast sales and capacity planning; analyze financial reports and inventory trends; ensure SOPs and IT systems function; run stock inventories and deliver reports.

Skills

High-Volume Retail Management

Team-building

Time management

Communication

Problem-solving

Analytical skills

Coffee passion

Sustainability

Job description

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

Position summary

As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

Sales and Customer Service

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
• Maximize guest frequency, sales and acquisition of new club members in the boutique.
• Maximize capsule, accessories and machines sales in the boutique.
• Maintain current and up to date knowledge on coffee and the NESPRESSO product.
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.

Leadership/Team Management

• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
• Motivate and coach team to provide exceptional customer service in keeping with our brand image.
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
• Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI’s to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals.

Operations

• Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
• Recruit, hire and train the team.
• Establish annual sales forecasts and capacity planning with regional boutique manager
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
• Implement SOP’s and guidelines for the boutique ensuring team compliance.
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
• Deliver all requested weekly and monthly reports in a timely manner.
• In partnership with IT, ensure that IT systems function correctly.

What will make you successful

• 4+ Years of High-Volume Retail Management; the luxury retail space is a plus
• Located in Jeddah
• Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space is a plus