Boutique Coffee Specialist - Sales & Customer Experience

Nestlé Nespresso SA; Jeddah; On-site; SAR 48,000 - 60,000; Full time

Job summary

1 year of retail experience and strong communication skills are essential, with a proactive, hands-on mindset and reliability.

Qualifications

• 1 year of prior retail experience is required.
• Excellent communication & interpersonal skills; exceptional customer service skills.
• Hands on and pragmatic.
• Punctuality and discipline.
• Strong team player.
• Proactive and responsive to anticipate and fulfill customer needs.

Responsibilities

• Achieve personal sales and service level targets.
• Welcome the Boutique clientele and identify their needs.
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill one's role and expectations. Support special events.
• Contribute to the management of inventories, stocks and cash.
• Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
• Advise both prospects and Club members on Nespresso products and Services.
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
• Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
• Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.

Skills

Retail experience

Communication skills

Customer service

Team player

Punctuality

Proactive

Hands-on

Job description

1 year of retail experience and strong communication skills are essential, with a proactive, hands-on mindset and reliability.