B2B Sales Specialist – Facility Services - in Al Khobar

eham Facility Solutions; Al Khobar; On-site; SAR 180,000 - 300,000; Full time

Job summary

eham Facility Solutions in Al Khobar is seeking a driven B2B Sales Specialist to grow our facility services portfolio. You will identify new corporate opportunities, qualify leads through site visits, and manage the contract cycle from proposal to handover, working onsite in Al Khobar.

The role requires at least five years of B2B sales in facility services, a strong professional network, and the ability to lead client meetings and negotiate terms.

Qualifications

• At least five years of B2B sales or business development experience in facility services.
• Established professional network in target sectors.
• Commercial understanding of operations, maintenance, and cleaning services.
• Ability to lead client meetings, present proposals, and negotiate terms.
• Based in Saudi Arabia and eligible to work in Al Khobar; sponsorship for non-Saudi candidates acceptable.

Responsibilities

• Target accounts in Al Khobar and generate opportunities.
• Conduct site visits and qualify opportunities.
• Manage vendor registration and prequalification processes.
• Achieve annual sales targets.
• Prepare and discuss proposals; negotiate contracts; hand over to Operations.
• Maintain CRM records and report the pipeline.
• Collaborate with Operations, Pricing, Contracts and Finance.

Skills

B2B sales

Client meetings

CRM management

Networking

Negotiation

Tools

CRM systems

Job description

Company Description

eham Facility Solutions is a leading provider of integrated facility solutions and support services across the Kingdom of Saudi Arabia. Established in 2020, the company is supported by a management team with more than 20 years of experience in facility services, operations, and maintenance. eham Facility Solutions helps clients enhance operational efficiency, improve asset performance, and maintain safe, productive, and sustainable environments through a comprehensive portfolio of strategic and value-added services. The company is a trusted partner for organizations across diverse sectors, including major developments and landmark projects in the Kingdom. Guided by core values of People, Service Excellence, and Making a Difference, eham focuses on customer-centric, tailored solutions that drive long-term relationships built on trust, reliability, and measurable results.

Our services:

Soft Services:

• Cleaning and facility care services
• Hospitality and reception services
• Landscaping and greenery maintenance
• Pest control services

Hard Services:

• Mechanical, Electrical, and Plumbing (MEP) services
• Electrical systems
• Heating, Ventilation, and Air Conditioning (HVAC/AC) systems
• Fire protection system maintenance
• Plumbing system maintenance
• Renovation works and minor civil works
• Security system maintenance

Workforce Solutions:

• Technical personnel
• Skilled labor and tradespeople
• General labor

Role Description

The B2B Sales Specialist – Facility Services will focus on identifying, developing, and closing business opportunities with corporate and institutional clients in Al Khobar, while being based on site in Al Khobar in a full‑time capacity. Day‑to‑day responsibilities include prospecting and qualifying leads, conducting meetings and presentations, preparing proposals and quotations, and negotiating contracts for facility management and support services. The role involves managing the sales pipeline, maintaining accurate records in CRM tools, and collaborating with operations and service delivery teams to ensure client expectations are clearly understood and met. The B2B Sales Specialist will build and maintain long‑term client relationships, provide ongoing account management, and gather market feedback to support continuous improvement of service offerings. The role also includes contributing to sales forecasts, participating in tenders, and supporting marketing and business development initiatives to strengthen eham’s presence in the facility services market.

Job Description

B2B Sales Specialist – Facility Services

Location: Al Khobar, Saudi Arabia

Role Purpose:

Grow sales for eham Facility Solutions by acquiring new clients for operations, maintenance, cleaning, and other facility services. The specialist proactively identifies opportunities, qualifies them through site visits, manages them through contract award, and hands the agreed scope of work over to the Operations team.

Key Responsibilities:

1. Target Accounts and Generate Opportunities

Build a list of target accounts in Al Khobar and prioritize them according to how well the company’s services meet each site’s needs and when those services are likely to be required. Identify key contacts in facilities, procurement, and operations, and approach them directly to arrange meetings and site visits. Target sectors and locations include healthcare, retail, industrial facilities, and corporate headquarters.

2. Conduct Site Visits and Qualify Opportunities

Assess each prospect’s operational challenges and gather information on the sites, services required, hours of coverage, and expected service levels. Confirm how purchasing decisions are made and on what timeline. Document the requirement and agree on the next step. Where there is a qualified opportunity, work with the client to obtain a clearly defined request for quotation (RFQ) and arrange a technical site survey with Operations when needed.

3. Manage Vendor Registration and Prequalification

Identify the requirements for registering eham as an approved vendor with target organizations. Coordinate with the Prequalification and Tenders team to compile the required documents, track each application through approval, and address any outstanding requirements. Link registration efforts to specific procurement opportunities within each organization.

4. Achieve the Annual Sales Target

Management will set the annual sales target during the interview. The specialist is accountable for achieving that target within the year.

Proposal and Contract Management:

1. Prepare and Discuss Proposals

Forward each RFQ to Operations and Pricing with a brief detailing the sites, quantities, working hours, materials required, and submission deadline. Verify that the proposal addresses the client’s requirements, coordinate responses to technical and commercial questions, and follow up with the client after submission to track the award decision.

2. Negotiate, Close, and Hand Over Contracts

Discuss proposals within delegated authority and refer requests for changes to pricing, scope, or payment terms to the appropriate approver. Upon award, record the award reference and provide Operations with the approved proposal and contract, the agreed scope and exclusions, the service commencement date, and the client representative’s contact details. If an opportunity is lost, record the reason whenever it can be verified.

3. Maintain Sales Records and Report on the Pipeline

Update the customer relationship management (CRM) system after each significant interaction. Record the opportunity stage, estimated value, expected decision date, next action, and person responsible. Prepare a weekly report covering new opportunities, outstanding proposals, overdue client decisions, and support required. Report forecast sales separately from confirmed contract awards.

Working Relationships and Authority:

Internal coordination. Work with Sales Management to prioritize accounts and opportunities, with Operations and Pricing to determine resource requirements and costs, and with Contracts and Finance to review commercial terms. Engage the Prequalification and Tenders team when a formal tender is issued.

Client relationships and delegated authority. Manage commercial communications with client decision-makers from the first meeting through contract award. The Prequalification and Tenders team manages the formal tender process, while the specialist continues to manage the client relationship. Pricing, discounts, contractual commitments, and signing authority are governed by the company’s approved delegation of authority matrix.

Competitor analysis and sales forecasting. Assess competitors’ sales performance and service quality. Work with the line manager to identify where eham can improve its offering and compete more effectively. Recommend improvements to existing sales forecasting methods and propose new approaches where appropriate.

Qualifications and Competencies:

• At least five years of B2B sales or business development experience in the facility services sector, including direct responsibility for acquiring new clients.
• An established professional network in target sectors and a demonstrated ability to reach decisionmakers, independently secure meetings, and turn those discussions into qualified opportunities.
• A sound commercial understanding of operations, maintenance, and cleaning services and their cost drivers, including the number of sites, hours of coverage, materials, and equipment.
• Ability to lead client meetings, ask questions that uncover operational needs, present proposals, negotiate commercial terms, and manage multiple opportunities simultaneously using a CRM system.
• Currently based in Saudi Arabia and available to work in Al Khobar and conduct site visits. Non‑Saudi candidates must be eligible to transfer their employment sponsorship.

Key Performance Indicators:

Qualified leads generated: Count each new prospect once a relevant service need has been verified, a client contact has been identified, and a next step has been agreed. Count the prospect once at qualification, regardless of the number of meetings held.

RFQs received: Count distinct RFQs received from clients because of prospecting and follow‑up. Link each RFQ to its opportunity in the CRM. Record revisions to the same request as updates.

Opportunity‑to‑contract conversion rate: Divide the number of qualified opportunities won during the reporting period by the total number of qualified opportunities closed as won or lost during that period, then multiply by 100. Exclude open opportunities. Each award must be supported by a document issued by the client.

If you have the experience, industry relationships, and drive to open doors and turn opportunities into contracts, we’d like to hear from you.