B2B Customer Service Executive — Corporate Accounts

Kaizen Firm; Riyadh; On-site; SAR 67,000 - 134,000; Full time

Job summary

Kaizen is recruiting a Customer Service Executive to oversee the daily influx of leads, communicate with clients, and support sales in new inquiries in a fast-paced environment in Riyadh. The role requires 3–5 years of experience in corporate customer service and a strong ability to manage multiple tasks while maintaining high service standards.

Candidates should have a Bachelor's degree, excellent communication skills, and a proven track record in customer service.

Qualifications

• Bachelor's degree required.
• 3-5 years of experience in managing corporate customers, B2B customer service.
• Proven track record in customer service; corporate CS preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.

Responsibilities

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
• Liaise with other departments to ensure timely fulfilment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Should know about all the existing offerings of D&B.
• Provide accurate and comprehensive information as needed
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Time management

Multitasking

Stakeholder management

Education

Bachelor's degree

Job description

Kaizen is recruiting a Customer Service Executive to oversee the daily influx of leads, communicate with clients, and support sales in new inquiries in a fast-paced environment in Riyadh. The role requires 3–5 years of experience in corporate customer service and a strong ability to manage multiple tasks while maintaining high service standards.

Candidates should have a Bachelor's degree, excellent communication skills, and a proven track record in customer service.