Auto Service Concierge & Customer Advocate

Rox Motors Gabon; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Rox Motors Gabon in Saudi Arabia seeks a Workshop Service Advisor to be the primary contact for customers requesting vehicle repair and maintenance services. You will deliver excellent service, coordinate with technicians, and ensure clear communication between customers and workshop staff.

The role blends sales, service coordination, and administrative duties in a fast-paced automotive workshop. You will build lasting customer relationships, upsell services when appropriate, and maintain

Qualifications

• Excellent communication and customer service skills.
• Ability to coordinate with technicians and manage multiple tasks.
• Proficiency with workshop management software and MS Office.

Responsibilities

• Interact with customers to understand service needs.
• Coordinate service orders with technicians to ensure timely completion.
• Provide accurate estimates and pricing.
• Ensure high levels of customer satisfaction through clear communication.
• Maintain accurate service records using workshop software.

Skills

Strong communication

Customer service

Organizational skills

Problem-solving

Interpersonal skills

Detail-oriented

Multitasking

Tools

Workshop management software

MS Office

Job description

Rox Motors Gabon in Saudi Arabia seeks a Workshop Service Advisor to be the primary contact for customers requesting vehicle repair and maintenance services. You will deliver excellent service, coordinate with technicians, and ensure clear communication between customers and workshop staff.

The role blends sales, service coordination, and administrative duties in a fast-paced automotive workshop. You will build lasting customer relationships, upsell services when appropriate, and maintain