Associate Support Analyst, Healthcare Tech – Bilingual

RLDatix; Saudi Arabia; On-site; SAR 90,000 - 130,000; Full time

Job summary

RLDatix is seeking a Riyadh-based Associate Support Analyst to join the Customer Support team to deliver high-quality technical assistance and ensure operational stability for our customers. The role involves diagnosing complex issues, coordinating with L3 and Sustained Engineering, and providing on-call support for critical P1 incidents.

Proficiency in Arabic and English is required. Ideal candidates have 3–4 years in software support, experience with APIs, HL7, Mirth Connect, and Rhapsody, and

Qualifications

• Bachelor's degree in CIS, MIS, CS or equivalent related degree.
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Responsibilities

• Provide timely technical responses and resolve routine to moderately complex support scenarios.
• Coordinate with L3 Support, Sustained Engineering and Product teams to maintain operational stability.
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• Receive and investigate support cases via service management portal and provide on-call P1 support.
• Translate features into best practices for software optimisation and contribute to root cause analysis.

Skills

Bilingual English & Arabic

Strong communication skills

Technical troubleshooting

Education

Bachelor's in CIS, MIS, CS or equivalent

Tools

Mirth Connect

Rhapsody

HL7

APIs

Windows Server

SQL Server

MySQL

ITIL

Job description

RLDatix is seeking a Riyadh-based Associate Support Analyst to join the Customer Support team to deliver high-quality technical assistance and ensure operational stability for our customers. The role involves diagnosing complex issues, coordinating with L3 and Sustained Engineering, and providing on-call support for critical P1 incidents.

Proficiency in Arabic and English is required. Ideal candidates have 3–4 years in software support, experience with APIs, HL7, Mirth Connect, and Rhapsody, and