Assistant Store Manager

Arabian Oud; Riyadh; On-site; GBP 24,000 - 32,000; Full time

Job summary

Arabian Oud is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional guest experiences, driving sales and leading a high performing team in our on-site store.

You will coach sales associates, manage daily operations, oversee inventory and visual merchandising, and represent the brand with outstanding customer service during peak times and special events.

Qualifications

• Retail experience in beauty/fragrance or luxury retail.
• Proven leadership or supervisory experience in a retail setting.
• Excellent guest service and relationship-building skills.
• Strong communication, coaching, and conflict-resolution abilities.
• Flexible schedule including evenings, weekends and holidays.
• Basic retail math and POS proficiency; familiarity with inventory processes.
• Knowledge of fragrance notes, brands and culture is a plus.

Responsibilities

• Assist Store Manager in daily store operations and brand standards.
• Lead, coach and develop sales associates.
• Schedule staffing for optimal coverage and peak business periods.
• Maintain consistent brand messaging and merchandising standards.
• Execute visual merchandising to create premium in-store experience.
• Monitor inventory levels and coordinate receiving/stock transfers.
• Open/close procedures, cash handling, and POS accuracy.
• Prepare and analyze daily/weekly sales reports and KPI tracking.
• Assist with events, promotions, and private shopping appointments.

Skills

Leadership

Customer service

Communication

Conflict resolution

Coaching

Team motivation

Sales skills

Time management

Tools

POS system

Inventory management software

Job description

About us:

Arabian Oud's journey began in Riyadh's historic Souk al-Azal, sourcing one of the rarest scent profiles on earth, Oud, a staple of Middle Eastern perfumery for centuries. Today, headquartered in Saudi Arabia, we're a global fragrance house with over 1,200 stores and 400 products across 37 countries, including signature stores in Paris, Milano, and New York.

Job Purpose:

We are seeking a motivated and customer focused Assistant Store Manager to support the Store Manager in delivering exceptional guest experiences, driving sales, and leading a high performing team. The ideal candidate combines leadership, retail operations expertise, and a genuine interest in fragrance to inspire both staff and customers.

Duties and responsibilities:

Leadership & Team Management

• Assist the Store Manager in daily store operations and brand standards.
• Lead, coach, and develop sales associates to achieve individual and store overall goals.
• Schedule staffing to ensure optimal coverage and peak business periods.
• Foster a positive team culture, elevate performance issues, and recognize top performers.
• Conduct regular team briefings, trainings, and product knowledge sessions.
• Champion a customer centric approach, delivering personalized fragrance experience and recommendations.
• Drive sales through effective product demonstrations, scent pairing, and cross-selling/up selling strategies.
• Resolve escalated guest concerns with empathy and timely follow-through.
• Maintain consistent brand messaging and merchandising standards across the floor.
• Execute visual merchandising standards to create a premium instore experience.
• Monitor inventory levels, coordinate receiving, stock transfers, and back of house organization.
• Support seasonal launches, promotions, and fragrance launches with compelling displays.
• Conduct regular stock counts and assist with cycle counts and annual physical inventory.

Operations & Administration

• Assist with opening/closing procedures, cash handling, and POS accuracy.
• Ensure store maintenance, cleanliness, and safety compliance at all times.
• Prepare and analyze daily/weekly sales reports and KPI tracking (e.g., conversion rate, average transaction value, retention rates).
• Assist with scheduling, payroll, and HR-related tasks as needed.

Brand & Vendor Relations

• Maintain strong knowledge of fragrance notes, brands, and trends.
• Coordinate with suppliers, vendors, and brand representatives for events, samples, and promotions.
• Assist with events, instore activations, and private shopping appointments.

Compliance & Standards

• Uphold company policies, privacy laws, and health & safety regulations.
• Ensure accurate pricing, ticketing, and promotions in line with brand guidelines.
• Protect company assets and minimize loss (shrink) through vigilant controls.

Qualifications:

• 1–2 years of retail experience, preferably in beauty/fragrance or luxury retail.
• Proven leadership or supervisory experience in a retail environment.
• Excellent guest service and relationship building skills.
• Strong communication, coaching, and conflict-resolution abilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic retail math, POS system proficiency, and familiarity with inventory processes.
• Knowledge of fragrance notes, brands, and fragrance culture is a plus.

Position:

Assistant Store Manager – Full Time On-site