Assistant Store Manager

Swatch; Jeddah; On-site; SAR 20,000 - 35,000; Full time

Job summary

Swatch in Jeddah is seeking an Assistant Store Manager to support the Store Manager in delivering a premium consumer and employee experience, and to drive business results. The role emphasizes building long-term relationships with customers and representing the store professionally.

You will lead by example, supervise daily activities, coordinate team meetings, ensure flawless store presentation, and help achieve sales targets through effective upselling and excellent service.

Qualifications

• Proven successful experience in retail sales and store management.
• Dynamic and flexible.
• Team player.
• Trustworthy.
• People and customer management skills.
• Strong organizational skills.
• Excellent communication and listening skills.
• Experience to handle challenging situations.
• Results orientated mastering sales strategies.
• Strong negotiation skills.
• High identification with brand values.
• Fluent in English (+ the required languages skills regarding the needs of each market)

Responsibilities

• Perform store management functions in absence of Store Manager.
• Support sales targets and communicate daily goals to team.
• Support the Store Manager to set targets and manage activity.
• Drive KPI tracking and conversion with the team.
• Ensure excellent customer service and apply the 6 selling steps.
• Maximize sales opportunities via upselling and cross-selling.
• Lead by example in service and customer relations.
• Coordinate daily activities of business support staff.
• Organize team meetings and maintain store presentation.
• Ensure stock levels and inventory processes are followed.
• Transmit brand values to the team and monitor market trends.

Skills

Retail sales

Store management

Team player

People management

Customer management

Organizational skills

Communication

Negotiation

Brand values

English fluency

Job description

Assistant Store Manager - For Saudis only

Mission:

The Assistant Store Manager support the Store Manager in creating an environment that will provide a premium

consumer and employee experience and implementing/executing programs to drive business results. They are

responsible to create, as well as maintain a long-term relationship with their customers so as to represent the store in a

positive manner and achieve sales goals while ensuring further business. They support the Store Manager to implement

actions to boost sales. As the brand’s primary ambassadors, they welcome, serve and accompany the customers,

alongside their Sales Associates, maintaining exemplary behavior at all times.

Key Responsibilities:

• Perform all store management functions in absence of Store Manager.
• To support the store managers to increase the sales and profitability of the sales floor transmitting the daily sales goals to the team members.
• To support the Store Manager to set the teams suitable targets and manage commercial activity.
• To driving and follow up of KPI’s (ATV, UPT and conversion rate) and working with Linkage book.
• To guarantee the excellence of customer services throughout the team application of the 6 selling steps: Store preparation, Welcome, Ask, Try it on, Close the sale, Happy Customer.
• To maximize sales opportunities by mastering the spontaneous approach, complementary sales through upselling and cross selling, etc.
• To support the Store Manager in leading the team.
• To coordinate and supervises the daily activities of business support staff.
• To lead by example in service guaranteeing excellent service and building a customer database.
• To support the Store Manager to understand the competitive environment and identify opportunities for commercial development.
• To support the Store Manager to determine daily priorities, challenges, zoning etc.
• To participate actively in the implementation and success of the sales campaigns that galvanize the store.
• To support the Store Manager in the development of the team and motivate it; to ensure that the team know well our products and services, history, visual merchandising, sales, etc. to create a work environment conducive to hitting sales targets.
• To manage timetables according to teams’ needs and restrictions.
• To be responsible for ensuring that established strategies and procedures are respected and that daily operations are correctly carried out, whether in front- or back-office.
• Support the Store Manager in the organization and conduction of the Team Meetings, weekly meetings etc.
• Ensure a perfect appearance of the store and the goods presentation (display cases, counters and furniture) and cleanup.
• To Support the Store Manager to ensure that the different services are offered to the customer on a regular basis (repairs, exchange, gift vouchers, postal delivery etc.)
• To be alert at all times to prevent potential theft and minimise this risk.
• To support the Store Manager to ensure that the stock levels are in accordance with the store needs.
• To support the Store Manager in the organization and conduction of the inventory.
• To transfer of Brand values to the team.
• To know the market, trends, and future opportunities.

REQUIREMENTS

• Proven successful experience in retail sales and store management..
• Dynamic and flexible.
• Team player.
• Trustworthy.
• People and customer management skills.
• Strong organizational skills.
• Excellent communication skills and listening skills.
• Experience to handle challenging situations.
• Results orientated mastering sales strategies.
• Strong negotiation skills.
• High identification with brand values.
• Fluent in English (+ the required languages skills regarding the needs of each market)