Assistant Key Account Manager – KSA

Talent Diamond; Jeddah; On-site; SAR 156,000 - 246,000; Full time

Job summary

Talent Diamond in Jeddah seeks an Assistant Key Account Manager for the KSA market. The role will manage key customers, execute CBP plans, and drive sales performance while negotiating commercial terms and managing promotions.

You will build relationships across stakeholders, coordinate trade spend, and ensure ROI on campaigns. Succesful candidates bring FMCG KAM experience and strong financial acumen.

Qualifications

• Proven experience in customer-facing account management, sales, or KAM within FMCG.
• Strong track record in commercial negotiation and customer management.
• Experience across multiple functions and managing competing priorities.
• Experience working with Nahdi is highly preferred.
• Experience in the pharmacy business/channel is required or strongly preferred.
• Exposure to Beauty & Personal Care, Home Care, Food or Refreshment would be an advantage.
• Strong understanding of trade promotions, customer planning, forecasting, and commercial performance.
• High level of business and financial acumen.

Responsibilities

• Deliver the Customer Business Plan (CBP) and identify corrective actions where performance is below target.
• Manage selling, negotiation, pricing, order placement, delivery coordination, and related customer administration.
• Build and maintain relationships with assigned customers and key stakeholders.
• Identify sales gaps and develop opportunities to drive incremental growth.
• Manage end-to-end trade terms and trade spend, including forecasting, accruals, claims validation, dispute resolution, and customer payments.
• Monitor and improve Perfect Store execution with the field sales team.
• Plan and execute promotional and non-promotional activities in line with commercial objectives.
• Evaluate promotional investments and ensure activities deliver strong ROI.
• Manage promotional terms, rebates, budgets, live rates, and related commercial conditions.
• Support monthly promotional planning and inputs into the S&OP cycle.
• Work with operations to manage stock levels, damaged stock, claims, rotation and availability.
• Collaborate with KAMs and category teams on forecasts, budgets, channel strategy and performance improvements.
• Support capability building, onboarding, and development of new team members and interns.
• Contribute to continuous improvement initiatives and new pilots.

Skills

Key Account Management

Customer Relationship Mgmt

Negotiation

Trade Promotions

Forecasting & Planning

S&OP Coordination

Data Analysis

Budgeting & ROI

Cross-functional Collaboration

Sales Forecasting

Job description

Our client, a leading multinational FMCG company in Saudi Arabia, is looking for an experienced Assistant Key Account Manager – KSA to join its Customer Development team in Jeddah.

The successful candidate will be responsible for managing assigned key customers, delivering the Customer Business Plan, driving sales performance, negotiating commercial agreements, managing promotional investments, and identifying opportunities for sustainable growth.

This role requires strong commercial acumen, proven customer-facing negotiation experience, and the ability to work effectively across multiple internal and external stakeholders.

Key Responsibilities

• Deliver the Customer Business Plan (CBP) and identify corrective actions where performance is below target.
• Manage selling, negotiation, pricing, order placement, delivery coordination, and related customer administration.
• Build and maintain strong relationships with assigned customers and key stakeholders.
• Identify sales gaps and develop opportunities to drive incremental growth.
• Manage the end-to‑end trade terms and trade spend process, including forecasting, accruals, claims validation, dispute resolution, and customer payments.
• Monitor and improve Perfect Store execution in coordination with the field sales team.
• Plan and execute promotional and non‑promotional activities in line with commercial objectives.
• Evaluate promotional investments and ensure activities deliver strong ROI.
• Manage promotional terms, rebates, budgets, live rates, and related commercial conditions.
• Support monthly promotional planning and provide inputs into the S&OP cycle.
• Work closely with operations teams to manage stock levels, damaged stock, claims, stock rotation, and availability.
• Collaborate with Key Account Managers and category teams on forecasts, budgets, channel strategy, and performance improvement plans.
• Support capability building, onboarding, and development of new team members, interns, and internal movers.
• Contribute to continuous improvement initiatives and new commercial pilots.

Qualifications & Experience

• Proven experience in customer-facing account management, sales, or key account management within the FMCG sector.
• Strong track record in commercial negotiation and customer management.
• Experience working across multiple business functions and managing competing priorities.
• Experience working with Nahdi is highly preferred.
• Experience in the pharmacy business/channel is required or strongly preferred.
• Exposure to categories such as Beauty & Personal Care, Home Care, Food or Refreshment would be an advantage.
• Strong understanding of trade promotions, customer business planning, forecasting, and commercial performance.
• High level of business and financial acumen.

Key Skills

• Key Account Management
• Customer Relationship Management
• Selling, Influencing & Negotiation
• Trade Promotion Management
• Commercial & Financial Acumen
• Business Development
• Channel Strategy
• Stakeholder Management
• Sales Forecasting & Planning
• S&OP Coordination
• Data Analysis
• Problem Solving
• Results Orientation

Ideal Candidate

We are looking for a commercially driven professional who can build strong customer relationships, negotiate effectively, work across multiple stakeholders, and convert commercial insights into measurable business growth.

The ideal candidate should be proactive, analytical, resilient, and comfortable operating in a fast-paced FMCG environment.

Candidates with direct experience managing Nahdi or other major pharmacy accounts in Saudi Arabia will have a strong advantage.