Assistant IT Manager

shangri-la group; Saudi Arabia; On-site; SAR 167,400 - 301,320; Full time

Benefits offered by this job

Competitive benefits

Recognition programs

Stay/travel perks

Career development

Job summary

Shangri-La Jeddah seeks an Assistant IT Manager to oversee daily IT operations and coordinate with the Information Technology Manager to ensure smooth department functioning.

You will help establish hardware maintenance programs, safeguard data storage, and implement procedures for new requirements while supporting CSR initiatives and organizational values.

Qualifications

• 3 years as senior analyst / programmer in a large company.
• Degree in Computer Science.
• Leadership, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Fluent in English and Arabic.
• Strong leadership, self-motivated excellent communication skills.

Responsibilities

• Ensure that critical hotel systems such as Opera PMS and Infrasys POS, including hardware, are running smoothly.
• Attend users' IT-related problems, both hardware and application systems.
• Ensure day-to-day IT operating procedures are implemented properly and updated.
• Develop new application systems and enhancements to existing systems for day-to-day operations.
• Plan and explore improvements in IT areas and provide feedback to Management.

Skills

Senior analyst/programmer

Leadership

Communication

Fluent English/Arabic

Education

Degree in Computer Science

Tools

Opera PMS

Infrasys POS

Job description

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Find Your Shangri‑La in Shangri‑La

Shangri‑La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri‑La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.

As Assistant IT Manager, We Rely On You To

• Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.
• To attend users Information Technology related problems both hardware and application systems.
• Ensure that day‑to‑day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.
• Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day‑to‑day operations and to the hotel.
• To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.
• Practices and role‑models the Guiding Principles and the Core Values of Shangri‑La Hospitality.
• Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government.
• Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.

What We’re Looking For

• 3 years as senior analyst / programmer in a large company
• Degree in Computer Science.
• Leadership, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Fluent in English and Arabic
• Strong leadership, self-motivated excellent communication skills.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.