Assistant IT Manager

Red Sea Global Hospitality; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Red Sea Global Hospitality is hiring an Assistant IT Manager to secure and optimize the group’s technology landscape. You will support the IT Manager in network operations, enterprise infrastructure, cloud platforms, and cybersecurity, while driving initiatives that align with luxury guest experiences.

The role emphasizes leadership, end-user support, and collaboration with hotel departments to enhance operations and guest satisfaction in a premium hospitality setting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• 5+ years in IT roles, with at least 1 year in a supervisory or leadership capacity.
• Prior experience in hospitality, tourism, or luxury retail sector is highly preferred.

Responsibilities

• Ensure high availability and smooth operation of IT infrastructure across guest-facing and back-of-house environments.
• Administer and maintain enterprise network infrastructure with FortiGate firewalls and Aruba switching/wireless.
• Manage Microsoft 365, Azure, and Entra ID, with Intune device provisioning and compliance.
• Proactively monitor system performance and resolve outages with minimal disruption.
• Oversee data protection with backups, DR protocols, and cybersecurity measures tailored to hospitality.

Skills

Leadership

Team management

Cybersecurity awareness

Cloud platforms

Education

Bachelor’s degree in IT/CS

Tools

FortiGate firewalls

Aruba switching & wireless

Microsoft 365

Azure

Microsoft Entra ID

Intune

Microsoft Defender

Job description

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Assistant IT Manager

Department: Information Technology

Reporting to: IT Manager / Director of IT

Property: Red Sea Global Hospitality

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As the Assistant IT Manager, you will play a critical role in ensuring the reliability, security, and innovation of Red Sea Global Hospitality’s IT systems. You will support the IT Manager in overseeing network operations, enterprise infrastructure, cloud and endpoint platforms, cybersecurity protocols, and end-user support, while driving technology initiatives that align with our strategic goals. This role demands a proactive problem-solver with strong technical expertise, leadership skills, and a passion for leveraging technology to enhance operational efficiency and guest satisfaction in a dynamic luxury hospitality environment.

Key Areas of Responsibilities

At Red Sea Global Hospitality, we go beyond expectations to create seamless, innovative, and luxurious experiences for our guests and colleagues. The responsibilities listed below represent the core areas of this role but are not exhaustive. Our team continuously evolves to meet the dynamic needs of luxury hospitality.

IT Infrastructure & Operational Excellence

• Ensure high availability and smooth operation of IT infrastructure across guest-facing and back-of-house environments—including servers, networks, cloud platforms, and hospitality applications.
• Administer and maintain enterprise network infrastructure—including FortiGate firewalls and Aruba switching and wireless—ensuring secure segmentation (VLANs), high availability, resilient failover, and consistent performance across guest and corporate networks.
• Manage the Microsoft cloud and endpoint estate—Microsoft 365, Azure, and Microsoft Entra ID (identity and conditional access), with device provisioning and compliance through Microsoft Intune—enabling secure, seamless access for corporate and property teams.
• Proactively monitor system performance and resolve outages with minimal disruption to guest experience and hotel operations.
• Oversee data protection through regular backups, robust disaster recovery protocols, and comprehensive cybersecurity measures tailored to hospitality environments.

Guest Technology & Experience Enhancement

• Elevate the luxury experience through optimized guest-facing technologies such as high-speed Wi‑Fi, smart room controls, mobile concierge apps, IPTV, and digital key systems.
• Partner with front office, housekeeping, F&B, and spa teams to integrate intuitive, efficient technology solutions that enhance service delivery.
• Troubleshoot AV systems, digital signage, and event/conference room technologies to ensure flawless guest experiences during events and VIP stays.

Team Leadership & Service Culture

• Lead and inspire the IT support team in delivering exceptional service to both internal users and external guests, aligned with the hospitality brand’s service standards.
• Provide coaching, mentorship, and training on new systems, service protocols, and cybersecurity awareness.
• Manage the IT helpdesk, ensuring prompt, courteous, and effective resolution of technical requests from staff and guests alike.

Technology Projects & Innovation

• Support the execution of hospitality-specific IT initiatives—Property Management System (PMS) upgrades, Point of Sale (POS) integrations, Internet of Things (IoT) deployments for smart operations, etc.
• Collaborate cross‑functionally with hotel departments, vendors, and consultants to implement solutions that improve guest satisfaction and operational efficiency.
• Track milestones, costs, and timelines to ensure that projects are delivered on time, within budget, and aligned with brand standards.

Governance, Compliance & Cybersecurity

• Ensure strict adherence to hospitality-relevant regulations such as PCI‑DSS (for secure payment systems), GDPR, and PDPA.
• Leverage Microsoft Defender and the broader Microsoft security suite for threat detection, endpoint protection, and continuous monitoring across the estate.
• Maintain clear documentation of system architecture, IT policies, vendor contracts, and audit logs.
• Conduct periodic security reviews and vulnerability assessments to safeguard guest data and business continuity.

Sustainability & Responsible IT

• Support the implementation of sustainable IT practices—such as low‑energy hardware, cloud‑based systems to reduce infrastructure footprint, and paperless workflows.
• Explore and recommend technologies (e.g., AI, automation, smart energy systems) that align with the property’s sustainability goals.
• Use analytics and reporting tools to identify opportunities for efficiency and resource optimization.

Key Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5+ years in IT roles, with at least 1 year in a supervisory or leadership capacity.
• Prior experience in the hospitality, tourism, or luxury retail sector is highly preferred.

Preferred Qualifications

• Experience managing IT systems in high-end resorts, multi‑property environments, or remote hospitality destinations.
• Hands‑on experience with enterprise networking and security platforms—particularly FortiGate firewalls and Aruba switching and wireless—covering configuration, segmentation, and performance optimization.
• Strong working knowledge of the Microsoft ecosystem—Azure, Microsoft Entra ID, Intune, and Microsoft Defender—for identity management, endpoint administration, and cybersecurity.
• Relevant technical certifications are an advantage (e.g., Fortinet NSE, Aruba ACMA/ACMP, Microsoft AZ‑104 or SC‑200).
• Familiarity with hospitality‑centric platforms (e.g., Opera PMS, Micros POS, Salesforce for guest CRM).
• Commitment to eco‑conscious IT strategies and innovation.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry‑cleaning services.
• Year‑round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.