Assistant Chief Butler - Luxury Guest Experience Leader

Rosewood Hotels and Resorts; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical coverage

Complimentary room nights

Learning & development opportunities

Global career opportunities

Job summary

Rosewood Hotels and Resorts is seeking an Assistant Chief Butler to support daily leadership and operations of the Butler department within our luxury resort. You will work with the Chief Butler to guide, motivate and develop the Butler team while ensuring Rosewood standards and personalised service are consistently delivered.

Responsibilities include overseeing guest experiences, managing profiles and operations, and collaborating with other departments to fulfill requests for special occasions

Qualifications

• Substantial experience in luxury hospitality supervisory or Butler leadership.
• Accredited Butler Certification and strong understanding of luxury service standards.
• Ability to motivate, coach and develop teams while maintaining a professional environment.
• Highly organized with ability to prioritise and make sound decisions in fast-paced settings.
• Strong communication and relationship-building with guests and staff.
• Comfort with hospitality systems to manage guest preferences and operations.

Responsibilities

• Lead daily Butler operations to ensure service standards are met at the highest level.
• Coach and develop the Butler team and oversee guest arrivals, departures, and in-villa experiences.
• Maintain guest profiles, reports, and service documentation for accuracy and consistency.
• Collaborate with other departments to flawlessly execute guest requests and bespoke experiences.

Skills

Leadership

Guest service

Communication

Team development

Education

Butler Certification

Job description

Rosewood Hotels and Resorts is seeking an Assistant Chief Butler to support daily leadership and operations of the Butler department within our luxury resort. You will work with the Chief Butler to guide, motivate and develop the Butler team while ensuring Rosewood standards and personalised service are consistently delivered.

Responsibilities include overseeing guest experiences, managing profiles and operations, and collaborating with other departments to fulfill requests for special occasions