Assistant Chief Butler: Luxury Guest Experience Leader

Rosewood AMAALA; Saudi Arabia; On-site; SAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical coverage

Complimentary room nights

Learning and development opportunities

Job summary

Rosewood AMAALA in Saudi Arabia seeks an Assistant Chief Butler to lead daily Butler operations and elevate guest experiences. You will guide and develop the Butler team, ensuring Rosewood standards of luxury service, personalised attention and flawless guest interactions across all villa and resort experiences.

You will collaborate with Front Office, Housekeeping, F&B, Culinary, Engineering, Transportation and Concierge to ensure seamless service delivery, proactive issue resolution and

Qualifications

• Extensive experience in luxury hospitality supervisory or Butler leadership.
• Proven ability to deliver exceptional guest service and personalise experiences.
• Strong leadership, coaching and team development skills.

Responsibilities

• Lead and coordinate daily Butler operations to deliver highest service standards.
• Foster exceptional guest experiences with personalised service and seamless arrivals/departures.
• Coach, train and support the Butler team to maintain engagement and excellence.
• Oversee guest profiles, operational reports and departmental communications for accuracy.
• Collaborate with other departments to flawlessly execute guest requests and VIP experiences.
• Monitor service quality and implement improvements based on feedback.

Skills

Luxury hospitality leadership

Guest service excellence

Team coaching

Communication skills

Education

Accredited Butler Certification

Tools

Hospitality systems

Job description

Rosewood AMAALA in Saudi Arabia seeks an Assistant Chief Butler to lead daily Butler operations and elevate guest experiences. You will guide and develop the Butler team, ensuring Rosewood standards of luxury service, personalised attention and flawless guest interactions across all villa and resort experiences.

You will collaborate with Front Office, Housekeeping, F&B, Culinary, Engineering, Transportation and Concierge to ensure seamless service delivery, proactive issue resolution and