Application Support Engineer

Systems Arabia; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Systems Arabia is seeking a proactive Application Support Engineer with 3+ years of experience to ensure the stability, performance, and availability of enterprise applications across critical business systems.

You will diagnose incidents, troubleshoot across applications, databases, and APIs using SQL, monitor health, manage SLAs, and collaborate with development and infrastructure teams to deploy changes and continuously improve system reliability.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3+ years of experience in Application Support or similar role.
• Experience providing L1/L2 support for enterprise applications.
• Strong SQL skills and ability to troubleshoot DB issues.
• Experience with APIs and integration troubleshooting.
• Familiarity with monitoring and logging tools.

Responsibilities

• Provide L1/L2 support for enterprise applications by diagnosing incidents and service requests.
• Troubleshoot application, database, and API issues using SQL queries and monitoring tools.
• Monitor application health, investigate performance issues, and ensure high system availability.
• Manage incidents and service requests while ensuring compliance with defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve complex technical issues.
• Support application deployments, releases, and production changes.
• Analyze application logs and system metrics to identify root causes and recommend preventive measures.
• Document incidents, resolutions, and technical procedures to improve support efficiency.
• Participate in continuous improvement initiatives to enhance application reliability and performance.

Skills

SQL

APIs

Troubleshooting

Application monitoring

Development background

Education

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field

Tools

Monitoring tools

Job description

We are seeking a proactive and technically skilled Application Support Engineer to join our team. The ideal candidate will have 3+ years of experience providing L1/L2 support for enterprise applications, ensuring the stability, performance, and availability of business-critical systems. This role requires strong troubleshooting capabilities across applications, databases, and APIs, along with a development background to support deployments, performance optimization, and continuous application improvement.

Responsibilities

• Provide L1/L2 support for enterprise applications by diagnosing and resolving incidents and service requests.
• Troubleshoot application, database, and API-related issues using SQL queries and monitoring tools.
• Monitor application health, investigate performance issues, and ensure high system availability.
• Manage incidents and service requests while ensuring compliance with defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve complex technical issues.
• Support application deployments, releases, and production changes.
• Analyze application logs and system metrics to identify root causes and recommend preventive measures.
• Document incidents, resolutions, and technical procedures to improve support efficiency.
• Participate in continuous improvement initiatives to enhance application reliability and performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3+ years of experience in Application Support or a similar technical support role.
• Experience providing L1/L2 support for enterprise applications.
• Strong SQL skills with the ability to troubleshoot database-related issues.
• Experience working with APIs and diagnosing integration issues.
• Familiarity with application monitoring and logging tools.
• Development background with knowledge of application deployments and release processes.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work collaboratively across technical teams.
• Experience working in ITIL-based support environments is a plus.
• Saudi Nationals are encouraged to apply.