Global Air Freight Ops Specialist

DHL; Jeddah; On-site; Confidential; Full time

Job summary

DHL Global Forwarding in Jeddah, Saudi Arabia, is seeking an AFR Ops Specialist to develop and administer air freight operations plans and processes. You will engage with customers, manage shipments against expectations, and support end-to-end supply chain objectives in line with corporate policies.

Ideal candidates have a Bachelor’s degree or equivalent with more than four years of relevant experience, and a track record in routing, shipping, and logistics coordination.

Qualifications

• Bachelor’s Degree or equivalent experience/qualification.
• More than 4 years of relevant experience.
• Experience in Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export and Stakeholder Management.

Responsibilities

• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
• Ensure costs and revenues are captured against the customer’s profile and resolve simple to complex issues.
• Administer shipment activities including booking receipt, documentation, and related transport.
• Ensure management of shipments in line with customer service commitments.
• Track, record and improve exceptions/operational irregularities.
• Prepare invoices, debit/credit notes and back-up documentation.
• Investigate/support invoice disputes and resolve recurring issues to improve processes.

Skills

Routing

Shipping

Carrier Management

Third Party Logistics

Airlines

Ground Transportation

Cold Chain

Import Export

Stakeholder Management

Education

Bachelor’s degree

Job description

DHL Global Forwarding in Jeddah, Saudi Arabia, is seeking an AFR Ops Specialist to develop and administer air freight operations plans and processes. You will engage with customers, manage shipments against expectations, and support end-to-end supply chain objectives in line with corporate policies.

Ideal candidates have a Bachelor’s degree or equivalent with more than four years of relevant experience, and a track record in routing, shipping, and logistics coordination.