OFR Operations Manager

DHL Global Forwarding; Makkah Region; On-site; SAR 350,000 - 550,000; Full time

Benefits offered by this job

Global exposure

Career development

Competitive salary

Job summary

DHL Global Forwarding in Jeddah, Saudi Arabia seeks an OFR Operations Manager to lead a team of department managers, supervisors and ocean freight specialists, ensuring service promises, regulatory compliance and strong PnL performance.

You will drive GP maximization, strengthen client relationships through regular visits, manage escalations, and coach a high-performing team to deliver efficient, compliant ocean freight operations.

Bachelor’s degree or equivalent, 6+ years of experience required.

Qualifications

• Bachelor’s degree or equivalent experience/qualification.
• 6+ years of experience in freight operations or related field.
• Experience leading cross-functional teams and PnL ownership.

Responsibilities

• Owns the P&L within their area of control and drives GP maximization.
• Oversee a team of managers, supervisors and ocean freight specialists.
• Ensure regulatory compliance and adherence to service standards.
• Drive customer satisfaction through regular visits and issue resolution.
• Develop and manage supplier relationships to optimize service delivery.

Skills

PnL ownership

Leadership

Client relationship

Process improvement

Regulatory compliance

Operational excellence

Education

Bachelor's degree

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do.

- DHL Global Forwarding has an opening for an OFR Operations Manager in Jeddah, Saudi Arabia. Oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.

Join us in connecting people and improving lives!

In this OFR Operations Manager position

• Owns the P&L within their specific area of control
• Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint / escalation management
• 3rd or 2nd escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Ensure that teams adhere to the Global standard processes when executing shipments.
• Build and manages supplier relationships to optimize service delivery and profitability
• Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement
• Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives.
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
• Drive GP maximization with the team through tight financial control
• Develop and maintain business relationship with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention

In area of OFR product:

• Identify performance issues of suppliers, and propose solutions to improve performance
• Resolve customer issues and incidents
• Owns the Ocean freight PnL for the station

Stakeholders

• Influence others outside of own job area regarding policies, practices and procedures
• Develop strong, trusting relationships with business leaders across DHL
• Cooperate with and coordinate 3rd parties e.g. external service providers
• Advise customers and key stakeholders on processes, systems and tools

Management Responsibility

• Manage experienced professionals who exercise latitude and independence in assignments

Now, here is what we need from you!

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• 6 or more years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision

The Logistics Company for the World.

Our Mission

Excellence. Simply Delivered.

Our Purpose

Connecting People, improving lives.

Our Values

Respect & Results

Our Goals

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.