Account Manager, Sales

Saudi Xerox; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Saudi Xerox is seeking a results-driven Account Manager to grow key client relationships in Riyadh. You will identify upsell opportunities across hardware, software, and solutions, while coordinating with Finance, Service, and GDO teams to ensure client satisfaction and timely delivery.

The role requires 3–4 years of proven sales experience, a Bachelor’s degree in a related field, and a strong ability to manage major accounts and drive new business growth.

Qualifications

• Bachelor's degree in business-related field preferred.
• 3–4 years proven sales experience.
• Experience in managing key accounts and cross-selling initiatives.

Responsibilities

• Develop and implement account plans to grow revenue and retention.
• Identify upselling and cross-selling opportunities across hardware, software, and solutions.
• Coordinate with Finance, Service, and internal teams for timely responses and accurate billing.
• Build and maintain relationships with major account stakeholders and act as the primary client contact.
• Drive revenue growth within existing accounts by pursuing new opportunities and solutions.

Skills

Account management

Sales

Client relationships

Education

Bachelor's degree in business administration/management/marketing

Job description

Role Purpose

Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Role Purpose

Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Job Accountabilities & Activities

Planning

• Develop and implement account plans for major accounts to support revenue growth and long-term customer retention.
• Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings (e.g., archiving and content management).
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.

Operations

• Oversee day-to-day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.

Stakeholder Management

• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.

Business Development

• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.

Customer Experience Management

• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.

Education & Certifications

Bachelor's degree in business administration, business management, marketing, or related field is preferred.

Required Years Of Experience

3-4 years Proven Sales experience.