Account Manager (Jeddah)

HungerStation | هنقرستيشن; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

HungerStation, a Delivery Hero Group company, is seeking an Account Manager in Jeddah to lead customer account management. You will build and maintain strong client relationships, negotiate contracts, and ensure timely delivery of solutions aligned with customer needs.

You will develop advisory relationships with key stakeholders, forecast key metrics, and collaborate with the sales team to grow opportunities within the territory.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 1–2 years of relevant account management experience.
• Master’s degree preferred but not required.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisory relationships with key accounts and stakeholders.
• Ensure the timely delivery of solutions according to customer needs.
• Communicate progress of initiatives to stakeholders.
• Forecast and track key account metrics and prepare reports.
• Collaborate with sales to identify and grow opportunities within territory.
• Handle escalations and assist with challenging client requests.

Skills

Account management

Client relationships

Negotiation

Forecasting

Education

Bachelor's degree in business

Master's degree preferred

Tools

CRM software

MS Excel

Job description

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

Qualifications

• 1- 2 Years of relevant experience
• Bachelor Degree in a relevant field is required
• Master’s degree in a relevant field is preferred