VIP Guest Relations Specialist — Luxury Hotel Experience

IHG Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

InterContinental Doha Beach & Spa, part of the IHG Hotels & Resorts family, seeks a Guest Relations Agent to ensure VIP guests receive exceptional personal recognition and seamless service from arrival to departure. You will coordinate with departments, manage guest preferences, and uphold luxury hospitality standards in a fast-paced, multilingual environment.

Strong communication, fluency in English, and knowledge of Opera PMS are preferred.

Qualifications

• Similar experience in luxury hotel/resort.
• Knowledge in Opera PMS is essential.
• Strong communication skills.
• Excellent written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition for VIP guests from arrival to departure.
• Provide prompt attention for VIPs and members and ensure benefits are received.
• Coordinate with other hotel teams to deliver seamless guest experiences.

Skills

Luxury hotel experience

Opera PMS

Communication skills

English proficiency

Multilingual bonus

Organizational skills

Fast-paced environment

Multitasking

Job description

InterContinental Doha Beach & Spa, part of the IHG Hotels & Resorts family, seeks a Guest Relations Agent to ensure VIP guests receive exceptional personal recognition and seamless service from arrival to departure. You will coordinate with departments, manage guest preferences, and uphold luxury hospitality standards in a fast-paced, multilingual environment.

Strong communication, fluency in English, and knowledge of Opera PMS are preferred.