VIP Guest Relations Concierge — 5-Star Luxury

Mandarin Oriental; Doha; On-site; QAR 109,209 - 145,613; Full time

Benefits offered by this job

Learning & Development programmes

Complimentary nights and attractive rates

Health & Wellness programmes

Retirement Plans

Transportation and housing provided

Relocation and vacation tickets

Job summary

Mandarin Oriental, Doha is seeking a skilled Guest Relations Agent for its Front Office team. The role involves ensuring exceptional service for VIP guests, greeting, escorting, and handling requests to enhance guest experiences.

The ideal candidate has at least 2 years of experience in a 5-star hotel and strong communication skills in English, with Arabic as a plus. The position includes benefits such as complimentary nights for staff and a competitive salary package.

Qualifications

• Minimum 2 years of experience working in a 5-star hotel environment.
• Strong command of Microsoft Office products.
• Effective verbal and written communication skills in English; Arabic is an advantage.

Responsibilities

• Help the Guest Relations Supervisor inspect all VIP rooms prior to arrival.
• Assist the Guest Relations Management Team in meeting and greeting guests.
• Handle guests’ complaints.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Job description

Mandarin Oriental, Doha is seeking a skilled Guest Relations Agent for its Front Office team. The role involves ensuring exceptional service for VIP guests, greeting, escorting, and handling requests to enhance guest experiences.

The ideal candidate has at least 2 years of experience in a 5-star hotel and strong communication skills in English, with Arabic as a plus. The position includes benefits such as complimentary nights for staff and a competitive salary package.