Luxury F&B Outlet Supervisor - Lead Guest Experiences

IHG Hotels & Resorts; Doha; On-site; QAR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Global career opportunities

Job summary

InterContinental Doha Beach & Spa, part of IHG Hotels & Resorts, seeks an Outlet Supervisor to manage a luxury F&B outlet in Doha. You will oversee service standards, coach staff, and drive guest satisfaction while ensuring profitability and compliance with brand guidelines.

The role requires strong English communication, luxury-hospitality experience, and the ability to multitask in a fast-paced environment; additional languages are a plus.

Qualifications

• Similar experience in a luxury hotel or resort.
• Excellent communication skills.
• Strong interpersonal skills with written and spoken English.
• Additional language is an advantage.
• Strong organizational ability.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Supervise daily operation of the assigned F&B outlet to ensure efficient service.
• Lead, coach, and motivate the team to deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel procedures.
• Assist Outlet Manager with scheduling, training, and performance management.
• Handle guest feedback professionally and resolve concerns promptly.
• Ensure cleanliness, hygiene, safety and food handling standards.
• Monitor stock levels, coordinate requisitions, and minimize waste.
• Drive upselling initiatives and support revenue targets.
• Conduct pre-shift briefings and communicate priorities to the team.
• Foster a positive, collaborative and inclusive work environment.

Skills

Outlet supervision

Team leadership

Guest satisfaction

English communication

Job description

InterContinental Doha Beach & Spa, part of IHG Hotels & Resorts, seeks an Outlet Supervisor to manage a luxury F&B outlet in Doha. You will oversee service standards, coach staff, and drive guest satisfaction while ensuring profitability and compliance with brand guidelines.

The role requires strong English communication, luxury-hospitality experience, and the ability to multitask in a fast-paced environment; additional languages are a plus.