Guest Relations Agent

Mandarin Oriental; Doha; On-site; QAR 109,209 - 145,613; Full time

Benefits offered by this job

Learning & Development programmes

Complimentary nights and attractive rates

Health & Wellness programmes

Retirement Plans

Transportation and housing provided

Relocation and vacation tickets

Job summary

Mandarin Oriental, Doha is seeking a skilled Guest Relations Agent for its Front Office team. The role involves ensuring exceptional service for VIP guests, greeting, escorting, and handling requests to enhance guest experiences.

The ideal candidate has at least 2 years of experience in a 5-star hotel and strong communication skills in English, with Arabic as a plus. The position includes benefits such as complimentary nights for staff and a competitive salary package.

Qualifications

• Minimum 2 years of experience working in a 5-star hotel environment.
• Strong command of Microsoft Office products.
• Effective verbal and written communication skills in English; Arabic is an advantage.

Responsibilities

• Help the Guest Relations Supervisor inspect all VIP rooms prior to arrival.
• Assist the Guest Relations Management Team in meeting and greeting guests.
• Handle guests’ complaints.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Job description

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the Job

Based at Mandarin Oriental, Doha within the Front Office Department, the Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Agent will meet, greet and escort all VIP guests, ensuring a smooth arrival and a fond farewell, always keeping the guest’s perspective in mind and carrying out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.

Responsibilities

• Help the Guest Relations Supervisor inspect all VIP rooms prior to arrival and ensure all requests are met
• Assist the Guest Relations Management Team in meeting and greeting guests
• Prepare the Daily Communication Form
• Handle amenity requests and other guest relations programmes
• Run and participate in the VIP meeting
• Assist the Front Office during busy periods
• Handle guests’ complaints
• Work closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

Qualifications

• Minimum 2 years of experience working in a 5‑star hotel environment
• Minimum 1 year of Front Office experience
• Previous experience in the Middle East Region is an advantage
• Strong command of Microsoft Office products
• Effective verbal and written communication skills in English; Arabic is an advantage

Benefits

• Learning & Development programmes across career stages
• MOSTAY – complimentary nights and attractive rates for you and your loved ones
• Health & Wellness programmes and benefits for all colleagues globally
• Retirement Plans based on service length and role
• A competitive salary and benefits package
• Transportation and housing provided
• Relocation and vacation tickets