Arabic Guest Relations Specialist - Luxury Hotels

Hopeghospital; Doha; On-site; QAR 165,000 - 198,000; Full time

Job summary

Hopeghospital in Qatar seeks a Guest Relation professional to deliver exceptional hospitality services to Arabic-speaking guests, coordinate front desk operations, and ensure brand standards are upheld. You will handle reservations inquiries, assist VIP guests, and support concierge and housekeeping teams while maintaining accurate guest records and delivering personalized service.

The role requires professionalism, an outgoing demeanor, and the ability to multitask in a fast-paced luxury hotel

Qualifications

• Fluent Arabic and English communication required.
• Strong interpersonal and guest handling abilities.
• Excellent problem solving under pressure.
• Knowledge of hospitality management software systems.
• Professional appearance with positive customer attitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome Arabic guests with warmth and professionalism.
• Handle reservations inquiries and special requests.
• Coordinate with housekeeping and concierge teams.
• Resolve guest complaints promptly and diplomatically.
• Maintain accurate guest records and profiles.
• Support front desk check-in procedures.
• Ensure VIP guest personalized service delivery.
• Promote hotel facilities and premium services.

Skills

Arabic communication

English communication

Interpersonal skills

Problem solving

Hospitality software

Professional appearance

Multitasking

Tools

Hospitality management software

Job description

Hopeghospital in Qatar seeks a Guest Relation professional to deliver exceptional hospitality services to Arabic-speaking guests, coordinate front desk operations, and ensure brand standards are upheld. You will handle reservations inquiries, assist VIP guests, and support concierge and housekeeping teams while maintaining accurate guest records and delivering personalized service.

The role requires professionalism, an outgoing demeanor, and the ability to multitask in a fast-paced luxury hotel