Vehicle Service Advisor: Elevate Customer Care

Al Abdulghani Motors; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Al Abdulghani Motors in Doha is seeking a Service Advisor with a Bachelor's degree in Mechanical, Mechatronics, or Automobile Engineering to greet customers, document vehicle issues, and communicate with technicians. Fresh or 1+ years of experience is welcomed, and fluency in Arabic and English is required.

You'll provide cost estimates, repair timelines, and obtain approvals, advise on services and maintenance, and follow up to keep customers informed.

Qualifications

• Bachelor's Degree in Mechanical, Mechatronics or Automobile Engineering.
• Fresh or 1+ years of experience.
• Bilingual - Fluent in Arabic & English.
• Ability to coordinate & organize the scheduling of clients service requirements.
• Strong technical knowledge to diagnose vehicles and communicate with workshop technicians.

Responsibilities

• Greet customers, listen to concerns, and document vehicle issues and service requests.
• Prepare job cards and communicate customer concerns to technicians.
• Provide cost estimates, repair timelines, and obtain customer approvals.
• Advise customers on recommended services, maintenance schedules, and warranty coverage.
• Follow up on work progress and keep customers updated.
• Ensure all completed services are reviewed and explained to customers before vehicle handover.
• Handle customer complaints professionally and elevate issues when required.
• Maintain service records and ensure documentation accuracy.
• Promote additional services, accessories, and value-added offerings.
• Coordinate with parts, body shop, and technicians to ensure timely service delivery.
• Ensure a high level of customer satisfaction and retention.

Skills

Bilingual Arabic & English

Scheduling coordination

Customer communication

Education

Bachelor's Degree in Mechanical, Mechatronics or Automobile Engineering

Job description

Al Abdulghani Motors in Doha is seeking a Service Advisor with a Bachelor's degree in Mechanical, Mechatronics, or Automobile Engineering to greet customers, document vehicle issues, and communicate with technicians. Fresh or 1+ years of experience is welcomed, and fluency in Arabic and English is required.

You'll provide cost estimates, repair timelines, and obtain approvals, advise on services and maintenance, and follow up to keep customers informed.