Service Advisor Alfardan Corporation 09:17

AimGulf; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

Alfardan Automotive in Qatar is seeking customer-oriented Automotive Service Advisors to guide clients from vehicle intake to service completion. You will greet customers, assess issues, explain repair options, and schedule service visits.

Strong communication, product knowledge, and a proactive sales mindset are essential to upsell services while ensuring high satisfaction and timely updates on repairs.

Qualifications

• Experience in automotive service advisory or similar role.
• Ability to explain vehicle issues and repair options clearly.
• Comfort with scheduling and customer communications.

Responsibilities

• Greet customers and provide a positive service experience.
• Consult with customers about vehicle issues and maintenance needs.
• Schedule service appointments and manage bookings.
• Communicate service status to customers.
• Provide accurate estimates for costs and timelines.
• Upsell additional services when appropriate.
• Ensure customer satisfaction and address concerns promptly.

Skills

Strong communication

Customer service

Vehicle maintenance knowledge

Multitasking

Upselling

Diagnostic tools familiarity

Attention to detail

Problem solving

Team player

Computer systems

Tools

Service management software

Computer systems

Job description

At Alfardan Automotive, we are always interested in connecting with customer-focused professionals who are passionate about delivering exceptional automotive service experiences.

We are currently building our talent pool for Automotive Service Advisors who can serve as trusted advisors to our valued customers, ensuring a seamless journey from vehicle intake to service completion.

Key Responsibilities:

• Greet customers and provide them with a positive service experience
• Consult with customers about their vehicle issues and maintenance needs
• Schedule service appointments and manage service bookings
• Communicate with customers about the status of their vehicle repairs
• Provide accurate estimates for service costs and timelines
• Upsell additional services or maintenance packages as needed
• Ensure customer satisfaction and address any concerns or issues promptly

Experience Required:

• Previous experience in a similar role in the automotive industry

Skills Required:

• Strong communication and customer service skills
• Knowledge of vehicle maintenance and repair processes
• Ability to multitask and prioritize in a fast-paced environment
• Sales skills and ability to upsell services/?li>
• Familiarity with automotive systems and diagnostic tools
• Knowledge of automotive products and services
• Ability to handle customer inquiries and complaints
• Proficiency in computer systems and software
• Attention to detail and accuracy
• Problem-solving skills
• Team player with a positive attitude

Employment / Job Type:

Full Time

About the Company:

Alfardan Corporation is a Qatar based group active across automotive, property, hospitality, jewellery, financial services, and marine businesses. Career opportunities span sales, operations, engineering, hospitality, finance, marketing, customer service, and corporate functions.

Company Industry:

Automotive

Department / Functional Area:

Service

Closing Date:

Not mentioned (apply as soon as possible)