Truck & Bus Service Advisor – Customer Experience

Robinson & Co (Singapore) Pte Ltd; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Al-Futtaim Automotive is seeking an experienced Service Advisor for the FAMCO Qatar trucks and buses service team in Doha. You will be the primary liaison between customers and workshop, guiding service and repair work while delivering timely, accurate updates and professional aftersales support.

The role requires strong communication in English, a technical background in automotive servicing, and the ability to manage multiple customer requirements in a fast-paced environment.

Qualifications

• Diploma or technical qualification in Automotive Engineering, Mechanical Engineering or related discipline.
• Previous experience as a Service Advisor within commercial vehicles, trucks, buses or heavy equipment.
• Practical understanding of vehicle diagnosis, preventive maintenance and repair procedures.
• Experience in an authorised dealership or structured aftersales environment is preferred.

Responsibilities

• Welcome customers and understand their vehicle service, maintenance and repair requirements.
• Open job cards and accurately record customer concerns, vehicle details and requested work.
• Coordinate with technicians and the workshop team to ensure that work is properly scheduled and completed.
• Provide customers with clear explanations of required repairs, estimated costs and expected completion times.
• Obtain customer approval before proceeding with any additional work.
• Keep customers informed about progress and communicate delays promptly.
• Prepare estimates, invoices and other service documentation.
• Ensure completed work is reviewed before the vehicle is handed back to the customer.
• Follow up with customers to confirm satisfaction and address outstanding concerns.
• Support achievement of customer satisfaction, workshop productivity and aftersales revenue targets.
• Maintain accurate records and comply with company processes, safety requirements and manufacturer standards.

Skills

Automotive Engineering

Service advisory

Customer service

Diagnosis knowledge

Education

Diploma in Automotive Engineering

Job description

Al-Futtaim Automotive is seeking an experienced Service Advisor for the FAMCO Qatar trucks and buses service team in Doha. You will be the primary liaison between customers and workshop, guiding service and repair work while delivering timely, accurate updates and professional aftersales support.

The role requires strong communication in English, a technical background in automotive servicing, and the ability to manage multiple customer requirements in a fast-paced environment.