Automobile Service Advisor

Burscha Car Service & Trading; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Professional working environment

Career growth opportunities

Job summary

Burscha Car Service & Trading in Doha, Qatar seeks an experienced Automotive Service Advisor to manage customer interactions from reception to delivery. You will interpret vehicle concerns, prepare estimates, and coordinate with technicians to ensure a smooth service experience.

The role requires 1–2 years in an automotive service setting, strong English communication, and a valid driver’s license. Arabic is an added plus, with residency and visa transfer preferred.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Good knowledge of vehicle maintenance and repair.
• Strong communication and customer service skills.
• Ability to prepare estimates and explain technical issues to customers.
• Experience with European, German, or luxury vehicles is an advantage.
• English communication is required; Arabic is an advantage.
• Valid Qatar residency and transferable visa preferred.
• Holds a valid driver’s license with a clean driving record.

Responsibilities

• Receive customers and understand their vehicle concerns.
• Prepare repair estimates and explain required services.
• Coordinate with workshop technicians and monitor repair progress.
• Communicate with customers regarding repair updates and approvals.
• Prepare job cards, invoices and service documentation.
• Ensure customer satisfaction and maintain professional relationships.
• Promote additional services when required.

Skills

Automotive service advisor

Vehicle maintenance

Customer service

Communication

Driver's license

Education

High school diploma

Job description

We are looking for an experienced and customer-focused Automotive Service Advisor to join our team. The ideal candidate will be responsible for handling customers, understanding vehicle concerns, coordinating with technicians, and ensuring a smooth service experience from vehicle reception to delivery.

Key Responsibilities

• Receive customers and understand their vehicle concerns
• Prepare repair estimates and explain required services
• Coordinate with workshop technicians and monitor repair progress
• Communicate with customers regarding repair updates and approvals
• Prepare job cards, invoices and service documentation
• Ensure customer satisfaction and maintain professional relationships
• Promote additional services when required

Requirements

• Previous experience as an Automotive Service Advisor
• Good knowledge of vehicle maintenance and repair
• Strong communication and customer service skills
• Ability to prepare estimates and explain technical issues to customers
• Experience with European, German, or luxury vehicles is an advantage
• English communication is required; Arabic is an advantage
• Valid Qatar residency and transferable visa preferred
• Possesses a high school diploma or equivalent, demonstrating a foundational level of education
• Holds a valid driver’s license with a clean driving record, essential for test drives and vehicle handling
• Demonstrates 1-2 years of experience in an automotive service environment, showcasing a basic understanding of the industry
• Exhibits a strong customer service background, with proven ability to interact with customers professionally and empathetically

What We Offer

• Competitive salary based on experience
• Professional working environment
• Opportunities for career growth

Job Location

Doha, Qatar