Service Advisor

Nasser Bin Khaled and Sons; Qatar; On-site; QAR 67,000 - 100,000; Full time

Job summary

Nasser Bin Khaled and Sons is seeking a customer service oriented automotive service advisor in Qatar. You will greet customers, document requests, and coordinate service with technicians to ensure timely, accurate maintenance and repair work.

Strong communication and a solid understanding of automotive terminology are required. You will prepare estimates, manage orders, and keep customers informed throughout the service journey, while maintaining high standards of professionalism and safety in

Qualifications

• Customer-facing role with automotive knowledge required.
• Experience with service orders, estimates, and invoicing preferred.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Greet customers professionally and build rapport.
• Document customer concerns and service requests accurately.
• Conduct vehicle inspections with customers and document needs.
• Explain recommended services and answer questions clearly.
• Prepare service estimates including parts and labor.
• Schedule and coordinate service appointments.
• Provide regular updates on service progress to customers.
• Collaborate with technicians and parts team to complete work.

Skills

Customer Service

Automotive

Qatar GCC

English

Basic computer proficiency

Excellent communication

Education

Diploma / Bachelor

Tools

Automotive service software

CRM software

Dealership management systems

MS Office

Job description

Select how often (in days) to receive an alert:

Date: Oct 1, 2026

Description:

Job Responsibilities

• Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.


• Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.


• Conduct vehicle inspections alongside customers, identifying and documenting service requirements.


• Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.


• Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.


• Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.


• Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.


• Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.


• Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.


• Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.


• Process customer payments and transactions, following company procedures and guidelines.


• Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.


• Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.


• Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.


• Adhere to company policies, procedures, and safety guidelines at all times.

Qualifications

• Customer Service


• Automotive


• Qatar, GCC


• English


• Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).


• Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.

Skills

• Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.


• Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.


• Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.


• Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).

Education

• Diploma / Bachelor