Automotive Service Advisor: Customer Experience & Scheduling

AimGulf; Doha; Sur place; QAR 56 000 - 89 000; Plein temps

Résumé du poste

Alfardan Automotive in Qatar is seeking customer-oriented Automotive Service Advisors to guide clients from vehicle intake to service completion. You will greet customers, assess issues, explain repair options, and schedule service visits.

Strong communication, product knowledge, and a proactive sales mindset are essential to upsell services while ensuring high satisfaction and timely updates on repairs.

Qualifications

• Experience in automotive service advisory or similar role.
• Ability to explain vehicle issues and repair options clearly.
• Comfort with scheduling and customer communications.

Responsabilités

• Greet customers and provide a positive service experience.
• Consult with customers about vehicle issues and maintenance needs.
• Schedule service appointments and manage bookings.
• Communicate service status to customers.
• Provide accurate estimates for costs and timelines.
• Upsell additional services when appropriate.
• Ensure customer satisfaction and address concerns promptly.

Connaissances

Strong communication

Customer service

Vehicle maintenance knowledge

Multitasking

Upselling

Diagnostic tools familiarity

Attention to detail

Problem solving

Team player

Computer systems

Outils

Service management software

Computer systems

Description du poste

Alfardan Automotive in Qatar is seeking customer-oriented Automotive Service Advisors to guide clients from vehicle intake to service completion. You will greet customers, assess issues, explain repair options, and schedule service visits.

Strong communication, product knowledge, and a proactive sales mindset are essential to upsell services while ensuring high satisfaction and timely updates on repairs.