Senior Software Support Engineer: Linux, Cloud & Kafka

Swan Global; Doha; On-site; QAR 80,000 - 160,000; Full time

Job summary

Swan Global seeks a dedicated Software Support Engineer in Doha to provide Level 1–2 support for software applications. You will diagnose performance, configuration, and integration issues while communicating effectively with end users and escalating complex problems when needed.

The role emphasizes hands-on Linux troubleshooting, distributed systems experience (Kafka/Hadoop/Cassandra), and familiarity with cloud platforms. Strong customer focus and teamwork are essential for success.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 5 years of experience in software support or similar technical role.
• Fluency in Arabic and French is highly preferred.
• Hands-on experience troubleshooting applications on Linux environments.
• Strong customer-focused mindset with ability to provide effective support.
• Experience with distributed systems (e.g., Kafka, Hadoop, Cassandra) and Java-based applications.
• Experience with cloud platforms (Azure, AWS, Google Cloud).
• Background in cybersecurity troubleshooting is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide Level 1 and Level 2 support for software applications.
• Diagnose and resolve software performance, configuration, and integration issues.
• Interact with end-users to understand challenges and deliver timely solutions.
• Document incidents, issues, and resolutions following company standards.
• Escalate complex technical issues to relevant internal teams when necessary.
• Support software upgrades, patches, and system testing activities.
• Conduct end-user training and assist with software-related inquiries.
• Ensure adherence to company IT policies, procedures, and security standards.
• Contribute to process improvements and development within the team.

Skills

Troubleshooting

Customer support

Distributed systems

Java

Analytical thinking

Communication

Team collaboration

Education

Bachelor's degree in IT/Computer Science

Tools

Linux

Kafka

Hadoop

Cassandra

Java-based apps

Cloud platforms (Azure/AWS/GC)

Job description

Swan Global seeks a dedicated Software Support Engineer in Doha to provide Level 1–2 support for software applications. You will diagnose performance, configuration, and integration issues while communicating effectively with end users and escalating complex problems when needed.

The role emphasizes hands-on Linux troubleshooting, distributed systems experience (Kafka/Hadoop/Cassandra), and familiarity with cloud platforms. Strong customer focus and teamwork are essential for success.