Application Support Engineer (L2/L3) | Q-Soft | Qatar

Q-Soft; Qatar; On-site; QAR 150,000 - 230,000; Full time

Job summary

Q-Soft is hiring for an experienced Application Support Engineer (L2/L3) to work onsite in Qatar. You will own monitoring, troubleshooting, and RCA for mission-critical enterprise applications, coordinating with multiple teams to ensure rapid incident resolution and service stability.

The role requires 5–8 years of production support experience, strong SQL querying skills, and familiarity with ITIL practices. Onsite Qatar contract, permanent full-time with opportunities for growth.

Qualifications

• 5–8 years of professional experience in Application/Production Support.
• Experience with enterprise applications and complex production environments.

Responsibilities

• Provide L2/L3 support for enterprise applications.
• Troubleshoot incidents and drive RCA.
• Coordinate with development, DB, infra, and vendors.
• Support deployments, patches, upgrades.

Skills

L2/L3 support

SQL queries

Incident management

Root cause analysis

APIs / REST services

Monitoring & logging

Production support

Education

Bachelor's degree in CS/IT/SE

Tools

ITIL Foundation

Job description

Position Summary

Q-Soft is hiring on behalf of one of our premier client companies for an experienced Application Support Engineer with strong expertise in L2/L3 application and production support to join our team onsite in Qatar. In this critical technical role, you will be responsible for ensuring the high availability, stability, and optimal performance of mission-critical enterprise applications. You will lead incident triage, troubleshoot complex application and database issues, and perform rigorous root cause analysis. This opportunity requires a dedicated technical professional with 5 to 8 years of production support experience who is ready to drive operational excellence in a fast-paced environment.

Detailed Job Description

As an Application Support Engineer (L2/L3), you will take full ownership of monitoring application health, analyzing system logs, and executing SQL queries for deep investigation and data troubleshooting. Your day-to-day responsibilities include resolving escalated L2/L3 support tickets, supporting application deployments, releases, patches, and upgrades, and troubleshooting APIs, REST/Web Services, and enterprise integrations. You will coordinate closely with development, database, infrastructure, network, and vendor teams to ensure rapid incident resolution and prevent recurrence. Furthermore, you will adhere to ITIL service management best practices, maintain comprehensive documentation, and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide expert L2/L3 support for enterprise applications, software systems, and complex production environments.
• Troubleshoot application incidents, performance degradation, and production problems swiftly within agreed SLA timelines.
• Perform comprehensive root cause analysis (RCA) and implement robust corrective and preventive actions.
• Monitor application health, system logs, transaction performance, and service availability proactively.
• Troubleshoot APIs, REST/Web Services, and complex database integrations.
• Support seamless application deployments, software releases, patches, and version upgrades.
• Execute advanced SQL queries for incident investigation, data auditing, and database troubleshooting.
• Coordinate effectively with development, database, infrastructure, network, and external vendor teams.

Required Qualifications & Skills

• Minimum of 5 to 8 years of professional experience in Application Support or Production Support roles.
• Strong, demonstrable experience providing L2/L3 application support in enterprise environments.
• Strong SQL database querying, data analysis, and troubleshooting skills.
• Practical experience working with APIs, REST/Web Services, and application integration architectures.
• Hands-on experience with incident management, problem management, and Root Cause Analysis (RCA).
• Extensive experience with application monitoring, logging, troubleshooting, and performance analysis.
• Experience supporting production deployments, software releases, and live operational environments.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.

Nice-to-Have Skills

• Knowledge and practical understanding of ITIL / Service Management frameworks.
• Experience with Linux/Windows operating system administration, scripting, or automation tools.
• Professional certifications in ITIL Foundation or relevant database and cloud platforms.
• Prior working experience within banking, telecommunications, or enterprise IT consultancy sectors in the GCC region.
• Strong communication, stakeholder management, and cross-functional collaboration capabilities.

Application Information

• Recruiter: Naveeshini Dayananda (Talent Acquisition & HR Professional at Q-Soft)
• Contact Name: Naveeshini Dayananda / Q-Soft Recruitment Team
• Email: [e-mail]
• Phone:
• Application URL:
• Salary/Rate: Market Competitive / Standard
• Deadline: Open until filled
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time Onsite

Recruitment Pro Tip

When applying for this Application Support Engineer role in Qatar, ensure your resume explicitly highlights your 5-8 years of L2/L3 production support experience, strong SQL querying skills, and hands-on expertise in root cause analysis. Clearly state your current location and notice period.