Application Support Engineer – L2/L3 | WorkWavez Solutions | Doha, Qatar

WorkWavez Solutions; Doha; On-site; QAR 112,000 - 201,000; Full time

Benefits offered by this job

Competitive compensation

On-site in Doha

Job summary

WorkWavez Solutions in Doha, Qatar is seeking an Application Support Engineer – L2/L3 for a permanent on-site role. You will take ownership of critical production applications, handle incidents, and coordinate with development, database, and infrastructure teams to ensure system availability.

Ideal candidates have 3+ years in L2/L3 support, strong RCA and ITSM experience, and are prepared for on-site work in Doha with a focus on proactive monitoring and knowledge sharing.

Qualifications

• Bachelor’s degree in CS/IT/SE or related field.
• 3+ years in L2/L3 enterprise application support or production support.
• Strong incident investigation and RCA skills.
• Experience with ITSM workflows and cross-functional coordination.
• Willingness for permanent on-site role in Doha, Qatar.

Responsibilities

• Provide L2/L3 support ensuring high availability of production environments.
• Investigate and resolve complex production incidents and software performance issues.
• Perform RCA and implement preventive measures for recurring faults.
• Manage incident lifecycles, service requests, and escalation paths with SLA focus.
• Collaborate with development, database, and infrastructure teams.
• Maintain technical docs and runbooks.

Skills

Incident investigation

Root-cause analysis

ITSM workflows

Cross-functional coordination

Documentation

SLA adherence

Communication

Education

Bachelor’s degree in Computer Science / Information Technology / Software Engineering

Tools

Jira

ServiceNow

Datadog

AppDynamics

Dynatrace

SQL Server

Oracle

Unix/Linux

AWS

Azure

Job description

Position Summary:

Driving advanced enterprise application support, production incident investigation, and root-cause analysis in Doha, Qatar, WorkWavez Solutions is actively seeking an accomplished Application Support Engineer – L2/L3 for a permanent on-site professional engagement. In this vital technical operations role, you will investigate and resolve critical production incidents, manage service requests, and coordinate seamlessly with development, database, and infrastructure squads. Bringing robust technical expertise in L2/L3 enterprise application support, you will empower global enterprise operations to achieve uncompromised system availability, rapid issue resolution, and recurring-issue prevention. This prestigious career opportunity offers competitive remuneration, high technical visibility, and exceptional professional growth within a premier global technology solutions and staffing enterprise.

Detailed Job Description:

As an Application Support Engineer – L2/L3 supporting WorkWavez Solutions on-site in Doha, Qatar, you will take full operational, tactical, and technical ownership of critical production applications, incident management, service request workflows, and advanced troubleshooting. Your day-to-day responsibilities include performing rigorous root-cause analysis on production failures, escalating and coordinating issues with software development, database administration, and infrastructure teams, maintaining detailed technical documentation, and implementing proactive measures to prevent recurring operational bottlenecks. You will operate in a collaborative enterprise environment while partnering closely with cross-functional IT squads.

Key Responsibilities:

• Provide expert L2 and L3 enterprise application support, maintaining high availability across mission-critical production environments.
• Investigate, diagnose, and resolve complex production incidents, system alerts, and software performance anomalies promptly.
• Execute rigorous application troubleshooting and in-depth root-cause analysis (RCA) to eliminate recurring operational failures.
• Manage end-to-end incident lifecycles, service requests, and escalation pathways adhering to strict SLA compliance standards.
• Ensure optimal performance, uptime, and stability for critical business-critical production applications and database integrations.
• Coordinate seamlessly with cross-functional software development, database administration, and infrastructure engineering squads.
• Maintain comprehensive technical documentation, troubleshooting runbooks, knowledge base articles, and incident resolution logs.
• Implement proactive monitoring and preventative maintenance strategies to mitigate recurring application faults.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 3+ years of progressive professional experience in L2/L3 enterprise application support, production support, or software maintenance.
• Strong, demonstrable hands‑on professional expertise in incident investigation, root-cause analysis, and complex application troubleshooting.
• Comprehensive working knowledge and practical proficiency in managing critical production applications and enterprise IT service management (ITSM) workflows.
• Deep practical experience coordinating across development, database, and infrastructure technical teams.
• Solid practical grasp of incident management, service request fulfillment, and SLA-driven support environments.
• Proven analytical problem‑solving aptitude, technical documentation skills, and excellent cross‑functional communication abilities.
• Mandatory legal work authorization and physical availability for permanent on‑site professional operations in Doha, Qatar.

Nice-to-Have Skills:

• Professional technical certifications such as ITIL Foundation, Certified ScrumMaster (CSM), or vendor‑specific application support credentials.
• Prior professional working experience in top‑tier financial technology firms, telecommunications operators, or enterprise software corporations.
• Hands‑on familiarity with enterprise ticketing platforms (Jira, ServiceNow) and automated application monitoring tools (Datadog, AppDynamics, Dynatrace).
• Experience working with relational databases (SQL Server, Oracle) and analyzing log files using UNIX/Linux command‑line utilities.
• Exposure to cloud‑hosted application architectures (AWS, Azure) and CI/CD deployment pipelines.

Application Information:

• Recruiter: WorkWavez Solutions Recruitment Division
• Contact Name: Human Resources Department
• Email: [e-mail]
• Phone:
• Company Website: https://www.workwavez.com
• Salary/Rate: Market Competitive / Enterprise Application Support Package
• Deadline: Open until filled (Urgent Doha Application Support Engineer Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time Onsite Engagement (Doha, Qatar)