L2 Support Engineer

Confidential Company; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Confidential Company in Qatar seeks an experienced L2 production support engineer to maintain APIs, data services and cloud platforms. You will triage incidents, investigate root causes and implement changes under defined SLAs.

The role requires 5+ years in enterprise production support, strong Linux/Windows, APIs, SQL, containerization with Kubernetes, scripting in Python, and ITIL practices. Based in Qatar or willing to relocate.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems or a directly relevant discipline.
• 5+ years of relevant L2 application, platform or production-support experience.
• Strong hands-on experience with Linux or Windows, APIs, SQL, log analysis and troubleshooting.
• Working knowledge of containers, Kubernetes, monitoring tools and networking concepts.
• Scripting proficiency in PowerShell, Bash or Python for diagnostics and automation.
• ItIL incident, problem, change and service-level management practices.
• Exposure to AI tools for research, analysis, drafting, automation and decision support.

Responsibilities

• Provide Qatar-based L2 production support for applications, APIs, integrations, data services and cloud platforms operating under defined SLAs.
• Triages and resolves incidents and service requests within agreed SLAs.
• Investigates incidents using logs, metrics, traces, queries and diagnostics to restore service.
• Analyze logs for root cause identification and execute approved changes and releases.
• Maintain runbooks, knowledge articles and RCA inputs; contribute to DR and continuous improvement.
• Support data and AI pipeline or inference-related incidents as needed.

Skills

Linux

Windows

APIs

SQL

log analysis

troubleshooting

containers

Kubernetes

monitoring tools

networking concepts

PowerShell

Bash

Python

ITIL

AI tools

Education

Bachelor's degree in Computer Science, Engineering, Information Systems or a directly relevant discipline

Job description

Job Responsibilities

Provide Qatar-based L2 production support for applications APIs integrations data services and cloud platforms operating under defined SLAsTriage and resolve incidents and service requests within agreed SLAsInvestigate incidents using logs metrics traces database queries and platform diagnostics to restore serviceAnalyze application API database container and infrastructure logs for root cause identificationExecute approved changes releases housekeeping activities and routine health checksMonitor alerts capacity dependencies and recurring failure patternsEscalate unresolved issues to L3 teams or vendors with complete diagnostic evidenceMaintain runbooks knowledge articles known-error records and RCA inputsContribute to problem management release assurance disaster recovery and continuous improvement initiativesSupport data and AI pipeline or inference-related incidents as needed

Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems or a directly relevant discipline5+ years of relevant L2 application, platform or production-support experienceDemonstrated delivery in complex enterprise or public-sector environmentsStrong hands-on experience with Linux or Windows, APIs, SQL, log analysis and troubleshootingWorking knowledge of containers, Kubernetes, monitoring tools and networking conceptsScripting proficiency in PowerShell, Bash or Python for diagnostics and automationSound understanding of ITIL incident, problem, change and service-level management practicesExposure to AI tools for research, analysis, drafting, automation and decision supportRelevant professional or technology certifications preferredStrong ownership, accountability and structured problem-solving abilityClear stakeholder communication and delivery focusMust be based in Qatar or open to relocation