Operations & Guest Experience Lead

Mandarin Oriental Hotel Group; Doha; On-site; QAR 182,016 - 254,823; Full time

Job summary

Mandarin Oriental Hotel Group in Doha is seeking candidates for a role focused on coordinating sales activities and ensuring operational excellence. Responsibilities include identifying key accounts, conducting market analysis, and maintaining high customer service standards.

The ideal candidate will demonstrate strong organizational and communication skills while contributing to team efforts. Strong computer skills are necessary for this fast-paced environment, where achieving guest satisfaction is paramount.

Responsibilities

• Identifies prospective accounts, coordinates sales activities, prepares reports, and ensures staff training while focusing on domestic and international markets.
• Identifies key accounts, conducts market analysis, coordinates with management, and ensures effective sales strategies while maintaining staff training and operational standards.
• Ensures all operational procedures are carried out to a high standard, including preparation of facilities.
• Ensures operational procedures are followed, maintains cleanliness, supervises pool safety, provides emergency care, and delivers high customer service.
• Coordinates event planning, manages labor expenses, ensures guest satisfaction, and maintains communication.

Job description

Mandarin Oriental Hotel Group in Doha is seeking candidates for a role focused on coordinating sales activities and ensuring operational excellence. Responsibilities include identifying key accounts, conducting market analysis, and maintaining high customer service standards.

The ideal candidate will demonstrate strong organizational and communication skills while contributing to team efforts. Strong computer skills are necessary for this fast-paced environment, where achieving guest satisfaction is paramount.